General Manager, Hospitality

←Back to all jobs at Frontiers North AdventuresGeneral Manager, HospitalityAre you a strong hospitality leader with extensive management experience, particularly in hotels with food and beverage services? Frontiers North Inc. has an exciting opportunity for an experienced GENERAL MANAGER, HOSPITALITY to join our team for a 1-year term position to oversee hotel, restaurant, and event operations. This dynamic position will also play an instrumental role in launching the newly renovated Tundra Inn, in Churchill, Manitoba, set to re-open in spring/summer 2026. At Frontiers North, our purpose is rooted in meaningful connections – with the land, wildlife, and each other. Located on the shores of the Hudson Bay in Churchill, Manitoba –  the polar bear and beluga whale capital of the world – our company's two dynamic divisions, Frontiers North Adventures and Frontiers North Hospitality, offer guided tours and activities alongside seasonal restaurants, welcoming accommodations, and a retail store that serve guests from across the globe. United by a shared commitment to stewardship, we aim to leave a positive impact through our operations and guest experiences while honouring the people and places that make Canada's North extraordinary.  If you're ready to take on a unique leadership role in an unforgettable destination, we'd love to hear from you. JOB SUMMARY The General Manager, Hospitality provides leadership, oversight, and strategic coordination of all hospitality operations at Frontiers North Inc. (Frontiers North). In addition, this role serves as the operational lead for the launch of the newly renovated Tundra Inn, collaborating with the Internal Project Lead to ensure the owners' vision is successfully translated into guest service standards. The position manages the critical path for the launch, ensures compliance with licensing and safety regulations, and leads change management initiatives to adapt team workflows to the renovated facility. They also oversee cross-functional teams, manage vendor relationships, and drive continuous improvement to support Frontiers North's mission, guest experience goals, and sustainability commitments. View the complete General Manager, Hospitality Job Description for a full list of essential duties and responsibilities.  REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCEPost-secondary education from an accredited institution in hospitality management, business, and/or a related field, or an acceptable combination of education and experience.Valid Smart Choices for Responsible Service, Clean It Right, and Food Handlers certification, or equivalent.Valid First Aid and CPR certification.Valid Class 5 (standard) driver's license is required.Valid Class 4 (passenger vehicle up to 24 passengers), or the ability to obtain one, is required.5+ years of progressive experience in hospitality operations, with at least 3 years in a leadership role (e.g., hotel manager, operations manager, food and beverage manager).Experience managing lodging, dining, and staff accommodations in a remote, seasonal, or logistically complex environment (e.g., Churchill).Proven experience in supervising diverse teams, managing compliance (e.g., liquor licenses), and supporting staff performance and relations.Experience in multi-departmental oversight, vendor management, and tourism-aligned hospitality operations. SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES Operational and Strategic CompetenciesKnowledge of hospitality operations, including lodging, food and beverage service, housekeeping, and staff accommodations in remote or seasonal contexts.Ability to plan and coordinate seasonal openings and closures, resource allocations, and operational schedules.Understanding of regulatory requirements related to liquor licensing, food safety, and public health compliance.Ability to oversee workforce scheduling to ensure compliance with labour standards, cost-efficiency, and alignment with fluctuating operational demands.Skill in managing staff housing logistics, including lease oversight, vendor coordination, utility setup, and cost tracking. Leadership and Team DevelopmentAbility to lead and support multidisciplinary teams with professionalism, empathy, and accountability.Skill in conducting goal-setting conversations, coaching team members, and supporting inclusive and respectful workplace culture.Ability to develop and refine standard operating procedures to align day-to-day operations with organizational priorities.Strong judgment in resolving employee concerns and applying workplace policies in a fair, consistent, and documented manner. Guest Experience and Service ManagementCommitment to delivering high-quality guest experiences across accommodations, dining, and group services.Ability to manage group dining logistics for internal programs and external operators, ensuring appropriate seating, timing, and service coordination.Familiarity with using guest feedback and operational indicators to maintain service consistency and cleanliness standards. Communication and Stakeholder CollaborationEffective written and verbal communication skills in English; additional language skills are an asset.Ability to collaborate with internal departments including human resources, finance, marketing, operations, and logistics to support integrated hospitality services.Strong interpersonal and conflict resolution skills for working with staff, guests, landlords, and service providers.Confidence in leading meetings, delegating tasks, and communicating expectations across teams. Technical and Digital ProficienciesProficient in Google Workspace (Gmail, Docs, Sheets, Drive) (preferred) or Microsoft 365, and common hospitality tools such as Point of Sale (POS) and Property Management Systems (PMS).Comfortable working in a Mac OS environment and using digital platforms for scheduling, communication, and record keeping.Ability to maintain accurate documentation for licensing, housing, guest services, inventory, and operational reporting. SPECIAL CONDITIONS OF EMPLOYMENTThis position is based in Churchill, Manitoba, a remote subarctic community only accessible by rail or plane.Occasional travel to Winnipeg, Manitoba by plane or train is required; travel to other location may also be required (