Senior Business Analyst

Join to apply for the Senior Business Analyst role at Fraser Health Authority Salary The salary range for this position is CAD $38.12 - $54.80 / hour Job Summary Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families. The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems. Responsibilities Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Provides senior level business analysis by carrying out workflow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support and leading small projects. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team. Qualifications Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position. Digital Patient and Provider Experience – Video Collaboration Team Key Responsibilities Analyse and provide system design recommendations in the area of video-enabled systems used in both business and clinical settings within Fraser Health. Manage and support break‑fixes for video-enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms. Manage installation and commissioning of audiovisual and video collaboration systems. Create and optimize business processes to support the implementation and use of video conference hardware and software, including client support, manuals, and troubleshooting guides. Perform tasks such as confirming user requirements, identifying concerns with existing or planned systems and recommending appropriate upgrades and/or new systems. Perform preventative maintenance of AV and video-enabled conferencing systems, including testing, cleaning equipment, and ensuring operating software versions are up to date. Provide VIP training and support for virtual town halls. Career Experience Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health. Communicate technical solutions to audiences of different backgrounds. Provide consulting support for all phases of project development, implementation, and system operations management. Support and enhance existing applications and environments. Mentor team members. Education and Experience Bachelor’s degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s). Related audiovisual certifications such as CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician. Five or more years of experience in the AV industry, managing enterprise-wide solutions. Additional Notes The position is Full Time and located in Surrey, BC. Regular travel within the Fraser Health Authority region is expected. For further information, please visit Fraser Health’s official careers page. #J-18808-Ljbffr