IT Project Manager

**Experience it - Ajax**:
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

**IT Project Manager & Business Analyst**:
Reporting to the Supervisor, IT Projects, the IT Project Manager & Business Analyst acts as a leader of large cross-functional project teams comprised primarily of managers and super-users from various departments. This position is a liaison between departments and IT staff, responsible for identifying and bringing large-scale strategic technology initiatives from concept to implementation. The IT PM/BA plans and delivers the most complex and strategically important technology projects, providing project management guidance and enabling clients to derive maximum benefit from their business solutions and client systems. The incumbent is a skilled relationship-builder, comfortable managing consultants and contracted professional services, and able to translate business needs into technological solutions.

**Job Duties Include**:
The following responsibilities and duties of this position includes but is not limited to:

- Thoroughly analyze existing business processes across various departments to identify inefficiencies, redundancies, and areas for improvement.
- Document processes using tools and methodologies such as flowcharts or process maps to ensure clarity and understanding.
- Collaborate with cross-functional teams to develop and implement process improvements, aiming to streamline workflows, reduce costs and enhance productivity.
- Plan and practice various analysis tools and techniques to identify business requirements and assist in their transformation into technology solutions.
- Document and maintain business and system requirements for corporate solutions, emphasizing configuration, integration, testing, deployment, and support to ensure the systems meet the requirements outlined by the business teams.
- Identify and recommend opportunities to improve system usage by keeping current on system capabilities, best practices, and future directions.
- Create and manage project artifacts such as assessments, charters, timelines, RAID logs, Requests for Change, and status reporting throughout the lifecycle of the assigned projects.
- Lead large project teams with shared accountability for project outcomes and timelines.
- Organize and chair project team meetings; ability to facilitate meetings of large groups of staff with converging opinions.
- Lead multiple projects simultaneously within the Technology & Innovation project portfolio.
- Manage and escalate project risks and issues as they arise until adequately resolved.
- Provide oversight of project consultants and contracted professional services.
- Contribute to the project management and business analysis governance processes and templates.
- Develop RFPs for required professional services, consulting and technology related to major projects; will sit on bid evaluation committees and contribute to decisions for contract awards.
- Provide quality advice and guidance to staff across the organization, at all levels, on developing high-quality business systems and solutions.
- Act as a mediator when identifying contradictory requirements; assist with finding common ground to benefit all parties.
- Influence decisions based on facts, data, experience and/or contemporary best practices to support continuous improvement.
- Led and participated in internal and external user groups and vendor-provided training opportunities to promote system utilization.

**Qualifications/Skills**:

- Diploma or degree in Computer Science or Computer Engineering (or a related field) with a minimum of 3 years of demonstrated experience in project management, business analysis, system design, or an equivalent combination of education and experience.
- Training and experience in business analysis and project management; knowledge of project management and business analysis tools and techniques.
- Working experience in the municipal or public sector is highly desired.
- Certification as a Certified Business Analyst Professional or Project Management Professional or working towards those certifications, is an asset.
- Strong understanding of and experience with technology including:
- identifying and implementing integration opportunities
- database administration
- system design and configuration
- data management/analysis
- Exceptional interpersonal and team-building skills.
- Highly developed communication skills, especially the ability to clearly communicate technical/complex information both verbally and in writing using lay terminology.
- Demonstrates patience, active listening skills and respect in all interactions.
- Strong writing skills for business case development and other formal