Senior Desktop Support Technician

Specific activities include, but are not limited: Is the technical lead for all server and system initiatives. Lead and execute large-scale IT projects ranging from cloud migrations to full site deployments. Develops the design, setup, configuration, and on-going operations of virtual server environments (VMWare), cloud-based servers, storage area networks (SAN), data backups, data systems, and related applications and ensures the infrastructure is current, assesses near and long-term capacity needs, and performs capacity planning, data recovery and disaster recovery plans and procedures. Is responsible for the overall server and backup systems performance, monitoring, maintenance, support, and optimization; performs advanced server duties and functions. Supports staff in maintaining corporate voice systems, which include VOIP, PBX, and IVR systems Evaluates new technologies and provides recommendations and direction on technical solutions. Communicates with services providers, vendors, and contractors in the resolution of complex issues Follows proper change management processes and post-implementation review of modifications and enhancements, as well as creates and maintains change management records, server documentation, designs, and drawings. Will be required to work non-standard hours to implement request for changes (RFCs) Perform other related duties may be assigned from time to time Ensures cross-functional teamwork and cross training to deliver quality solutions by identifying, escalating, and resolving all issues in a proactive manner. Assist the tech team in various activities to test and apply software updates and patches, monitors and maintains day-to-day systems operations. Plans, designs, and implements system upgrades & enhancements to meet current and future needs (Windows 10, Office 365, VLANs, VMware, Cloud Services, Citrix, SQL databases etc.). Establish Maintain and support daily server operations: logs, patching, configuration, and system security. Analyzes situations and identifiable factors to determine appropriate action, remedies, and outcomes through the use of defined procedures and best practices. Communicates highly technical information to both technical and non-technical personnel. Maintains project plans, cost estimates, and vendor relationships for system related activity. Manages performance monitoring, load balancing activities and works with other partner hospitals to maintain connectivity. Ensures standards compliance with architecture, technology, audit, and security standards. Maintains records and provides reporting on repairs, down time, changes and updates. Troubleshoot business critical systems and applications that operate 24/7/365; identify root cause, actions, impact, and resolution and executes remediation plans. Provide On-Call support outside of office hours on a rotational basis. The responsibilities described above are representative and are not to be construed as all-inclusive.The candidate will perform other duties as directed by the manager of IS/IT. Position Requirements Successful completion of university and/or College diploma in a computer technology program or related field. A+ certification is mandatory. Microsoft Certified Professional (MCP) and VMware certification is preferred. Experience with Meditech and other healthcare information applications is preferred. Physically able to lift, stretch, bend, and walk to interact with equipment found throughout the hospital. Demonstrated interpersonal skills to communicate tactfully, effectively and with discretion with all levels of staff and management. Operational experience in large scale environments (>500 systems) for regular provisioning, patching, application packaging and deployment. Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, 8 and Microsoft Office 2013/16 or later, MS Server 2008/12, MS SQL 2008/12, Office 365, VMware, VOIP solutions, Antivirus and Citrix Desktop is required. Experience and knowledge of Apple hardware and OS/iOS support. Hands-on hardware/software troubleshooting experience including documenting issues in ticketing system. Demonstrated experience with writing design and technical documents including Visio drawings, process maps and project plans. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines. Ability to present ideas and solutions in user-friendly language. Demonstrated discretion and maturity when handling confidential information. Knowledge of the following enterprise technologies: Active Directory, DNS services, Citrix end user support, Group Policy management, File Systems management & Security, and remote systems access would be considered an asset. Ability to prioritize calls based on urgency. Confirming with client that issues have been resolved prior to closing calls. Completing paperwork such as open calls, requisitions etc. Good communication skills so that you fully understand the client’s needs. Experience working in healthcare or regulated environment of similar complexity preferred. Bilingualism (French and English) would be considered an asset. All TADH staff members must follow the COVID-19 vaccination series in accordance with the most up-to-date vaccine guidance provided by the Ontario Ministry of Health. Rate of Pay: To be determined, based on experience and certification Option to enroll in Healthcare of Ontario Pension Plan. February 28, 2025 The Details Working at the TADH Title Department IS/IT Position Status Temporary Full-time Hours of Work 37.5 Rate of Pay Starting rate is 35.65/ hours 69,517.50/annually #J-18808-Ljbffr