Senior Customer Success Manager, Enterprise

2 weeks ago


Canada CaptivateIQ Full time

Overview Employer Industry: B2B SaaS (Software as a Service) Why consider this job opportunity:• Salary up to $150,000• Flexible vacation days and quarterly mental health days to recharge• Annual stipends for professional development and caretaking• Comprehensive medical, dental, and vision coverage, including 75% for dependents• Opportunity to work with high-growth companies and influential stakeholders• Supportive Employee Resource Groups (ERGs) to celebrate diversity and foster inclusion Responsibilities Own the full customer lifecycle from onboarding and adoption through renewal and expansion Develop and execute multi-quarter success plans to link platform use cases to measurable customer value Build multi-threaded relationships across global customer teams, including C-suite executives Advocate for customer needs by partnering with Product and Engineering teams Negotiate renewals and upsells while balancing customer advocacy with business objectives Qualifications 5+ years of progressive experience in Customer Success or Account Management within a B2B SaaS environment At least 2+ years managing large enterprise-level accounts ($100K+ ARR) Proven success in driving measurable customer outcomes, renewals, and expansions Strong executive presence and consultative storytelling skills for C-suite audiences Proficiency with account planning, forecasting, and value realization frameworks Preferred Qualifications Experience in Sales Performance Management, Incentive Compensation, or RevOps technology Demonstrated technical curiosity and comfort with product architecture and integrations #B2BSaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr



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