Customer Success Manager, Enterprise

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering. 

As an Enterprise Customer Success Manager, you'll be the quarterback for some of our largest, most complex accounts—guiding national GCs through adoption, expansion, and strategic impact.

You'll navigate both the jobsite and the boardroom with ease: talking workflows with an Operations Manager one day and outcomes with the CFO the next. You'll proactively manage relationships, build account strategies, and work cross-functionally to ensure customers realize the full value of Bridgit.

This isn't a passive role. We're looking for someone who's tenacious, confident, and consultative—comfortable with ambiguity and energized by solving hard problems.

What You'll Do

• Own the relationship with key enterprise customers from onboarding through expansion
• Drive adoption by building tailored success plans that meet each customer's unique goals
• Navigate complexity—you'll manage multi-stakeholder accounts across regions, departments, and user levels
• Lead strategic reviews that demonstrate ROI, deepen alignment, and surface new opportunities
• Mitigate risk and flag issues early with a proactive, no-surprises approach to account management
• Partner cross-functionally with Sales, Product, Support, and Onboarding to advocate for customer needs and ensure a seamless experience
• Support renewals and expansions by aligning Bridgit to customer goals and identifying untapped value

Who You Are:

• A strategic operator with 5+ years managing enterprise accounts in Customer Success or Account Management (preferably SaaS)
• A natural leader—you know how to command a room, speak the language of the C-suite, and build trust at every level of an organization
• A tenacious advocate- dedicated, solution-focused, and relentlessly striving for the best outcomes for both our customers and Bridgit.
• A strong project manager—organized, proactive, and able to juggle competing priorities without dropping the ball
• Deeply curious and data-informed—you ask great questions, spot patterns, and bring insight to every conversation
• Collaborative by nature—you work well with others and know how to bring people along, both internally and externally

Bonus Points

• Experience working with customers in construction, project management, or field-based industries
• Familiarity with Salesforce or other CRM tools
• Experience building or improving customer-facing playbooks or scaled programs

Bridgit Core Values

Build Together, Win Together:  Committed to pursuing the best outcomes and advancing toward shared goals. When faced with challenges, they maintain composure and reliability and work as a team.  Proactively remove roadblocks to maintain momentum and achieve goals.  As a team, they embody a solution-oriented attitude and drive to win.

Take Action, Drive Impact:  Ensure efforts contribute directly to goals.  Step up and offer innovative solutions to overcome obstacles and improve processes.  Leverage the ability to think independently and strategically.  Navigate uncharted territory effectively while also laying a foundation for sustainable growth and success.  

No Grit, No Pearl: Embrace the gritty aspects of the journey to success.  Pitch in wholeheartedly and recognize that no task is beneath us when it contributes to Bridgit's collective success.  Believe that confronting ambiguity or adversity with determination, not only strengthens resilience but also fosters growth, driving continuous improvement and achievement.

What you will enjoy:

A collaborative, autonomous environment where you can make an impact quickly. A culture that encourages innovation and professional growth. Competitive salary and equity options. Perks and benefits including unlimited vacation, 4-hour Fridays.

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us: Founded in 2012, Bridgit is a privately held Series B company, having raised over $34 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.