Senior French Language Project Manager

3 weeks ago

Toronto, Canada Swoon Full time

Senior French Language Manager


Our clients are seeking a dedicated professional to uphold language excellence for their French products, catering to both Canadian French and France French markets. In this role, you will play a crucial part in maintaining a consistent and captivating linguistic experience across various aspects of our user journey, including Marketing, Product, and Customer Success realms. Working knowledge of translation tools such as Phrase, WorldServer and Trados.


12 month contract - possible convert to full time


Responsibilities:

  • Oversee the quality of language content within our French products, ensuring precision and cultural alignment, spanning both the Canadian and French markets.
  • Collaborate with the appropriate External Service Providers (OSPs), aiming to have editing and localization tasks performed in-country when possible.
  • Cultivate a uniform tone, personality, and cultural essence across language markets, specifically in France and Canada.
  • Act as the custodian of the in-market style guide, providing guidance and consistency within the language family.
  • Manage the in-market terminology and translation resources for the language family, fostering precision and coherence.
  • Propel linguistic excellence throughout the language family by engaging with our translation vendors.
  • Facilitate linguistic training for vendors and offer continuous feedback to improve translation quality.
  • Lead efforts in resolving linguistic anomalies through OSP and internal workflows, with a focus on addressing international language issues that affect local customer experiences.
  • Integrate customer feedback and insights ("follow-me-home" approach) into the holistic business and linguistic strategy within the language family.
  • Provide substantial support to cross-functional teams, including marketing, product development, and customer success, ensuring their language requirements are met.
  • Disseminate valuable feedback on localized content to pertinent teams, enriching the overall quality of the customer experience.
  • Educate local teams on the intricacies of the localization and translation process.
  • Collaborate with design teams to ensure coherence of tone and terminology throughout the product.
  • Oversee the review process within the language family, adhering to established Service Level Agreements (SLAs) and quality benchmarks.
  • Manage third-party teams, ensuring alignment with priorities, processes, and deadlines.
  • Collaborate closely with the Localization Manager to enhance and optimize processes, identifying opportunities for scaling within localization workflows and external systems.


Qualifications:

  • Native-level proficiency in one of the languages within the language family.
  • A minimum of 8 years of experience in language management and language quality assurance.
  • Bachelor’s degree in linguistics or translation; master's degree is preferred.
  • Strong communication, presentation, and negotiation skills.
  • Exceptional written and verbal fluency in English is required.
  • Familiarity with translation tools such as Phrase, WorldServer, and Trados.
  • Bonus points for knowledge of SAAS software, accounting terminology, and practices.

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