Customer Service Representative

1 week ago

Vancouver, British Columbia, Canada Summit Recruiting Full time

Job Summary:

Summit Recruiting is hiring on behalf of Instant Cash Offer We are seeking for a motivated and customer-focused Automotive Call Center Operator and Appointment Coordinator to join our Vehicle Acquisition Center. This candidate will be responsible for handling inbound and outbound calls, scheduling appointments for vehicle acquisitions, and providing exceptional customer service. This role requires excellent communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Inbound and Outbound Call Handling :

  • Answer incoming calls promptly and professionally.
  • Make outbound calls to follow up on leads, inquiries, and promotional campaigns related to vehicle acquisition.
  • Provide accurate information about the vehicle acquisition process, trade-in values, and current promotions.

Appointment Scheduling :

  • Schedule appointments for customers interested in selling or trading in their vehicles.
  • Confirm appointments and notify customers of any changes or delays.
  • Coordinate with acquisition specialists and managers to optimize appointment slots.

Customer Service :

  • Greet customers warmly and address their inquiries and concerns regarding vehicle acquisition.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Maintain a positive and professional demeanor at all times.

Lead Management :

  • Update and maintain customer records and leads in the CRM system.
  • Ensure all appointment details and customer interactions are accurately recorded.
  • Generate and review daily, weekly, and monthly reports on lead status and call metrics.

Communication and Coordination :

  • Communicate effectively with acquisition specialists, managers, and other team members.
  • Provide customers with updates on the status of their vehicle acquisition process.
  • Assist in coordinating vehicle inspections and appraisals.

Sales Support :

  • Promote additional services and offers related to vehicle acquisition where appropriate.
  • Inform customers of current promotions and special offers.
  • Assist with follow-up on unsold leads and customer feedback.

Qualifications:

Education and Experience :

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Previous experience in a call center, customer service, or automotive sales environment is highly desirable.

Skills and Abilities :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer systems and software, including CRM and scheduling tools.
  • Ability to work effectively in a fast-paced, sales-driven environment.
  • Customer-centric attitude with a focus on achieving acquisition targets.

Other Requirements :

  • Ability to work flexible hours, including weekends and holidays, if necessary.
  • Knowledge of automotive products, vehicle acquisition processes, and trade-in evaluations is a plus.

Working Conditions:

  • Primarily office-based with frequent use of a computer and telephone.

To Apply:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications to

  • Customer Service Representative

    6 days ago

    Vancouver, British Columbia, Canada Company of Cars Full time

    Job Description Job Description Salary: 25Join Our Dynamic Team as a Customer Service Representative Unlock Your Growth PotentialAre you a motivated, entrepreneurial-minded individual who is young at heart, looking to build a rewarding career in a thriving company? Do you thrive in a fast-paced, challenging environment where your social skills, confidence,...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Distinct Vancouver Full time

    Company DescriptionAt Distinct Vancouver, we specialize in creating impactful direct marketing solutions through Pop-Up Events, Street Activations, Retail Experiences, and Campus Engagements. Our mission is to deliver immersive experiences that amplify brand awareness, expand market share, and drive revenue growth through innovative strategies tailored to...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Distinct Vancouver Full time

    Company DescriptionAt Distinct Vancouver, we specialize in creating impactful direct marketing solutions through Pop-Up Events, Street Activations, Retail Experiences, and Campus Engagements. Our mission is to deliver immersive experiences that amplify brand awareness, expand market share, and drive revenue growth through innovative strategies tailored to...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Waste Connections, Inc. Full time

    PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTSWaste Connections does not "sell" or "Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we...

  • Customer Service Representative

    6 days ago

    Vancouver, British Columbia, Canada SalesBeaver Full time

    Customer Service Representative (Sales Focus) | Immediate StartExcited to kick-start or take your career in customer engagement to the next level? At SalesBeaver, we're looking for enthusiastic and driven individual to join our growing team in Vancouver. Representing top-tier products and working with some of Canada's leading retailers, you'll gain valuable...

  • Customer Service Representative

    1 week ago

    Vancouver, British Columbia, Canada SalesBeaver Full time

    Customer Service Representative (Sales Focus) | Immediate StartExcited to kick-start or take your career in customer engagement to the next level? At SalesBeaver, we're looking for enthusiastic and driven individual to join our growing team in Vancouver. Representing top-tier products and working with some of Canada's leading retailers, you'll gain valuable...

  • Customer Service Representative

    4 days ago

    Vancouver, British Columbia, Canada BuildDirect (TSXV: BILD) Full time

    Job Description">We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BuildDirect. As a key member of our customer success team, you will be the first point of contact for customers needing assistance after the point of sale.Your primary responsibility will be to deliver exceptional customer service...

  • Customer Service Representative

    6 days ago

    Vancouver, British Columbia, Canada Clio - Cloud-Based Legal Technology Full time

    We are seeking a Customer Service Representative to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients. You will work closely with our product and technical teams to ensure that our customers have the best possible experience.Your primary responsibility will be to handle a...

  • Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada GOLDMARK Property Management Full time

    Customer Service Representative - Grand Noodle Emporium6133 University Boulevard, Vancouver, British Columbia, Canada Req #721Tuesday, December 10, 2024The Alma Mater Society (AMS) is the University of British Columbia's (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada AO Globe Life - Nzube Justin Ejifugha Full time

    Position: Customer Service Representative - Remote PositionOrganization: AO Globe LifeOverview:AO Globe Life seeks a highly motivated and results-oriented Customer Service Representative to join our dynamic team. This role is pivotal in driving organizational growth through strategic client engagement and the provision of tailored solutions. The successful...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada The Headhunters Recruitment Full time

    Our client, a homegrown Canadian retail brand with international reach is looking for a Customer Service Representative to join their team in Vancouver, B.C. The Customer Service Representative will be responsible for the customer care of a nation-wide customer base, including requests for information, orders, and other customer needs. The ideal candidate...

  • Operations Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Intelcom | Dragonfly Full time

    Operations Customer Service RepresentativeApplyLocations: Canada, British Columbia, VernonTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: JR107035Ride the next mile with usWhy choose Intelcom and become one of our Operations Customer Service Representatives?- You thrive on helping others and finding solid solutions to whatever comes up...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Regina Creation Solution Full time

    Full job descriptionAs a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, and chat in a...

  • Customer Service Representative

    1 week ago

    Vancouver, British Columbia, Canada MCAP Group of Companies Full time

    Customer Service RepresentativeMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a...

  • Customer Service Representative

    24 hours ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.CUSTOMER SERVICE...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Posted Friday, October 13, 2023 at 4:00 AMCompany DescriptionPrometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience...

  • Customer Service Representative

    24 hours ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.CUSTOMER SERVICE...

  • Customer Service Representative II

    3 weeks ago

    Vancouver, British Columbia, Canada Mohawk Industries, Inc. Full time

    Select how often (in days) to receive an alert:Customer Service Representative IIDate: Feb 5, 2025Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Posted Friday, October 13, 2023 at 4:00 AMCompany DescriptionPrometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for...

  • Customer Service Representative

    7 days ago

    Vancouver, British Columbia, Canada Loblaw Companies Limited Full time

    We are committed to creating a positive shopping experience for our customers and we are looking for a Customer Service Representative to join our team.As a Cashier, you will be the first point of contact for our customers and will play a key role in creating a welcoming and inclusive environment. You will be responsible for processing customer transactions,...