Customer Service Representative

1 week ago

Vancouver, British Columbia, Canada MCAP Group of Companies Full time
Customer Service Representative

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for contributing to the MCAP's Servicing team. You will assist clients with any questions regarding MCAP products and services while maintaining the highest level of service and complying with policies, practices, and procedures.

Role Specific Accountabilities (includes, but not limited to the following):

- Promote and assist clients with any questions regarding MCAP products and services.

- Analyze and interpret customer inquiries through well-thought-out judgments, decision-making skills, and product knowledge.

- Resolve disputes received from clients through creative means and ownership.

- Handle multiple priorities in an ever-changing work environment.

- Provide creative solutions backed by sound decision-making.

- Adapt to the changing priorities of a fast-paced work environment.

- Fulfill customer expectations while complying with policies, practices, and procedures.

- Contribute to the overall success of the MCAP team, as well as work independently to achieve specified targets.

What You Bring To The Team

- Minimum 1 year customer service experience is considered an asset.

- Completion of high school and/or some college would be preferred.

- Call center experience an asset.

- Possess solid MS Office/Computer skills.

- Mortgage industry experience an asset.

- Must be able to work flexible hours Mon - Fri (any time from 8 AM till 8 PM EST).

- Excellent communication and interpersonal skills.

- Be familiar with a call centre environment.

- Possess excellent written and oral communication skills.

- Deal with customers via web, email, and telephone interfaces so you must be able to work in an environment that is keyboard and phone intensive.

- Provide timely and accurate response to all customer queries.

- Be committed to providing outstanding customer service.

- Self-Motivated / proactive mindset.

- Ability to work independently as well as part of a team.

- Excellent organizational skills and analytical skills.

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you

Be A Part Of Something Great

MCAP is Canada's largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req1984

Employment Status: Permanent Full Time

Location: Vancouver

Department: Contact Center

Internal Job Title: Mortgage Servicing Representative

Salary Range: $47,900

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.

#J-18808-Ljbffr

  • Customer Service Representative

    4 days ago

    Vancouver, British Columbia, Canada Company of Cars Full time

    Job Description Job Description Salary: 25Join Our Dynamic Team as a Customer Service Representative Unlock Your Growth PotentialAre you a motivated, entrepreneurial-minded individual who is young at heart, looking to build a rewarding career in a thriving company? Do you thrive in a fast-paced, challenging environment where your social skills, confidence,...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Distinct Vancouver Full time

    Company DescriptionAt Distinct Vancouver, we specialize in creating impactful direct marketing solutions through Pop-Up Events, Street Activations, Retail Experiences, and Campus Engagements. Our mission is to deliver immersive experiences that amplify brand awareness, expand market share, and drive revenue growth through innovative strategies tailored to...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Distinct Vancouver Full time

    Company DescriptionAt Distinct Vancouver, we specialize in creating impactful direct marketing solutions through Pop-Up Events, Street Activations, Retail Experiences, and Campus Engagements. Our mission is to deliver immersive experiences that amplify brand awareness, expand market share, and drive revenue growth through innovative strategies tailored to...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Waste Connections, Inc. Full time

    PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTSWaste Connections does not "sell" or "Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we...

  • Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada BuildDirect (TSXV: BILD) Full time

    Job Description">We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BuildDirect. As a key member of our customer success team, you will be the first point of contact for customers needing assistance after the point of sale.Your primary responsibility will be to deliver exceptional customer service...

  • Customer Service Representative

    6 days ago

    Vancouver, British Columbia, Canada SalesBeaver Full time

    Customer Service Representative (Sales Focus) | Immediate StartExcited to kick-start or take your career in customer engagement to the next level? At SalesBeaver, we're looking for enthusiastic and driven individual to join our growing team in Vancouver. Representing top-tier products and working with some of Canada's leading retailers, you'll gain valuable...

  • Customer Service Representative

    4 days ago

    Vancouver, British Columbia, Canada SalesBeaver Full time

    Customer Service Representative (Sales Focus) | Immediate StartExcited to kick-start or take your career in customer engagement to the next level? At SalesBeaver, we're looking for enthusiastic and driven individual to join our growing team in Vancouver. Representing top-tier products and working with some of Canada's leading retailers, you'll gain valuable...

  • Customer Service Representative

    4 days ago

    Vancouver, British Columbia, Canada Clio - Cloud-Based Legal Technology Full time

    We are seeking a Customer Service Representative to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients. You will work closely with our product and technical teams to ensure that our customers have the best possible experience.Your primary responsibility will be to handle a...

  • Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada GOLDMARK Property Management Full time

    Customer Service Representative - Grand Noodle Emporium6133 University Boulevard, Vancouver, British Columbia, Canada Req #721Tuesday, December 10, 2024The Alma Mater Society (AMS) is the University of British Columbia's (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada AO Globe Life - Nzube Justin Ejifugha Full time

    Position: Customer Service Representative - Remote PositionOrganization: AO Globe LifeOverview:AO Globe Life seeks a highly motivated and results-oriented Customer Service Representative to join our dynamic team. This role is pivotal in driving organizational growth through strategic client engagement and the provision of tailored solutions. The successful...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada The Headhunters Recruitment Full time

    Our client, a homegrown Canadian retail brand with international reach is looking for a Customer Service Representative to join their team in Vancouver, B.C. The Customer Service Representative will be responsible for the customer care of a nation-wide customer base, including requests for information, orders, and other customer needs. The ideal candidate...

  • Operations Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Intelcom | Dragonfly Full time

    Operations Customer Service RepresentativeApplyLocations: Canada, British Columbia, VernonTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: JR107035Ride the next mile with usWhy choose Intelcom and become one of our Operations Customer Service Representatives?- You thrive on helping others and finding solid solutions to whatever comes up...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Regina Creation Solution Full time

    Full job descriptionAs a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, and chat in a...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Posted Friday, October 13, 2023 at 4:00 AMCompany DescriptionPrometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience...

  • Customer Service Representative II

    3 weeks ago

    Vancouver, British Columbia, Canada Mohawk Industries, Inc. Full time

    Select how often (in days) to receive an alert:Customer Service Representative IIDate: Feb 5, 2025Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Posted Friday, October 13, 2023 at 4:00 AMCompany DescriptionPrometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for...

  • Customer Service Representative- Fraser Valley

    2 weeks ago

    Vancouver, British Columbia, Canada Miles Employment Group Full time

    With thousands of candidates placed in corporate jobs all across BC, you can trust Miles on assisting you with your employment needs and search.One of our greatest strengths is our success rate in placing the right people in the right position at the right company at the right time.By registering with Miles, we can contact you right away when a position...

  • Customer Service Representative

    5 days ago

    Vancouver, British Columbia, Canada Loblaw Companies Limited Full time

    We are committed to creating a positive shopping experience for our customers and we are looking for a Customer Service Representative to join our team.As a Cashier, you will be the first point of contact for our customers and will play a key role in creating a welcoming and inclusive environment. You will be responsible for processing customer transactions,...

  • Customer Service Representative Position

    3 days ago

    Vancouver, British Columbia, Canada American Income Life Insurance Company Full time

    At American Income Life Insurance Company, we are committed to providing exceptional customer service. As a Customer Service Representative, you will play a vital role in helping our customers achieve their goals.Your key responsibilities will include assisting customers with product and service information, answering questions, and developing a knowledge...

  • Customer Service Liaison Representative

    2 days ago

    Vancouver, British Columbia, Canada Intelcom | Dragonfly Full time

    Why Choose Intelcom?At Intelcom | Dragonfly, we pride ourselves on being a company that values its employees and provides them with the tools and support they need to succeed. As an Operations Customer Service Representative, you will have the opportunity to work with a talented team and develop your skills in a dynamic and supportive environment.Key...