Senior Director Contact Centre Operations

Job Category : DirectorRequisition Number : SENIO007924Posted : October 21, 2026Full-TimeHybridLocations Showing 1 locationSurrey Central13450 - 102nd AveSurrey, BC V3T5X3, CAN Description Our Story & Purpose:We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to...

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in...

Shape Vancity’s advice-led contact centre strategy in Surrey, using transformation roadmaps, governance, and member insight to guide change. As Senior Director, Contact Centre Operations and Transformation, you will define the channel’s future state and enterprise direction. You will lead complex transformation across operating models, service quality,...

Shape Vancity’s advice-led contact centre strategy in Surrey, using transformation roadmaps, governance, and member insight to guide change.As Senior Director, Contact Centre Operations and Transformation, you will define the channel’s future state and enterprise direction. You will lead complex transformation across operating models, service quality,...

About Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.As one of North America’s most experienced...

Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work. The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion from Genesys A3S Snowflake and Verint WFM feeds, normalize varied sources, and...

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Shape contact centre strategy in Lévis as a Senior Business Architecture Advisor focused on CXone and interaction management initiatives. This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes opportunity...

About Metergy Solutions Inc. (“Metergy”)Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America’s most experienced...