Senior Director Contact Centre Strategy
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
As Senior Director, Contact Centre Operations and Transformation, you will define the channel’s future state and enterprise direction. You will lead complex transformation across operating models, service quality, workforce strategy, governance, and technology-enabled capabilities. This hybrid position requires onsite attendance for events and business demands.
Key Responsibilities
Define contact centre strategy and future-state operating modelEstablish governance routines and transformation success measuresLead measurable service-model change across partnersStrengthen oversight of risk and operational controlsDeliver transformation outcomes with member-facing teamsRequirements:
Business, technology, finance education or equivalent experience10+ years progressive leadership in financial services or transformationExperience delivering business cases and service-model changeStrong influence across executives, partners, and frontline teamsGenesys, Prosci, Lean Six Sigma, or CCXP experience advantageousAdvance Vancity’s future-state contact centre through strategic judgment, member engagement, and disciplined enterprise transformation leadership.
#J-18808-Ljbffr
-
Senior Director Contact Centre Strategy
3 hours ago
Winnipeg, Manitoba, Canada Vancity (2.0) Full-timeShape Vancity’s advice-led contact centre strategy in Surrey, using transformation roadmaps, governance, and member insight to guide change. As Senior Director, Contact Centre Operations and Transformation, you will define the channel’s future state and enterprise direction. You will lead complex transformation across operating models, service quality,...
-
Senior Director Contact Centre Operations
3 days ago
Winnipeg, Manitoba, Canada Vancity (2.0) Full-timeDirect contact centre operations for Vancity at Surrey Central, combining workforce planning, service quality, and member-focused leadership. This hybrid, full-time permanent Senior Director role leads enterprise contact centre operations and transformation. You will translate priorities into measurable results while modernizing workforce management,...
-
Senior Director Contact Centre Operations
5 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Vancity (2.0) Full-timeDirect contact centre operations for Vancity at Surrey Central, combining workforce planning, service quality, and member-focused leadership.This hybrid, full-time permanent Senior Director role leads enterprise contact centre operations and transformation. You will translate priorities into measurable results while modernizing workforce management,...
-
Director Of Service
5 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Metergy Solutions Inc. Full-time €130,000 - €150,000 TemporaryAbout Metergy Solutions Inc. (“Metergy”)Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America’s most experienced...
-
Director of Service
4 days ago
Winnipeg, Manitoba, Canada Metergy Solutions Inc. Full-timeAbout Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.As one of North America’s most experienced...
-
Senior Director, Contact Centre Operations
5 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Vancity (2.0) Full-time €165,500 - €204,435 TemporaryJob Category : DirectorRequisition Number : SENIO007924Posted : October 21, 2026Full-TimeHybridLocations Showing 1 locationSurrey Central13450 - 102nd AveSurrey, BC V3T5X3, CAN Description Our Story & Purpose:We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to...
-
Senior Contact Centre Data Architect
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Miratech Full-timeArchitect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work.The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion from Genesys A3S Snowflake and Verint WFM feeds, normalize varied sources, and...
-
Director, Centre for Learning Strategy Support
3 hours ago
Winnipeg, Manitoba, Canada University of Toronto Full-timeSelect how often (in days) to receive an alert:Director, Centre for Learning Strategy Support Date Posted:11/02/2026 Req ID:50886 Faculty/Division:Vice-Provost, Students Department:Centre for Learning Strategy Support Campus:St. George (Downtown Toronto) Existing Vacancy:YesDescription:Reporting to the Executive Director, Student Life Programs & Services the...
-
Senior Contact Centre Business Architect
17 hours ago
Winnipeg, Manitoba, Canada Maarut Full-timeShape contact centre strategy in Lévis as a Senior Business Architecture Advisor focused on CXone and interaction management initiatives. This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes opportunity...
-
Senior Contact Centre Data Architect
3 hours ago
Winnipeg, Manitoba, Canada Miratech Full-timeArchitect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work. The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion from Genesys A3S Snowflake and Verint WFM feeds, normalize varied sources, and...