AVP, Contact Center Transformation

We Are:Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span growth strategy, customer experience, marketing, commerce, sales, and service transformation. By combining human insight, technology, data, AI, and industry expertise, we help organizations reimagine how they engage customers across...

Shape contact center products through backlog prioritization and omnichannel transformation in Momentum Financial Services Group’s hybrid work environment. Focus on customer and advisor experiences. The Product Owner, Contact Center Pod defines and delivers capabilities across Momentum’s contact center ecosystem. This senior product role translates...

Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your...

Locations:Toronto, CA or Waterloo, CA or Montreal, CA Position OverviewMandateThe Assistant Vice President, Contact Center Transformation & AI Enablement will lead a sizeable, cross-border organization focused on modernizing service operations. The role brings together contact center transformation, workforce management, quality, operational knowledge,...

AVP, Auto Underwriting Portfolio Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We are looking for a positive and experienced AVP, Auto Underwriting Portfolio to join our team. You will report directly to the VP, National Underwriting &...

The Associate Vice President, Replenishment is accountable for enterprise-wide replenishment strategy and execution, ensuring optimal inventory flow that protects in-stock, minimizes excess, and supports core retail fundamentals across all banners and categories. The role leads the Replenishment organization, including Replenishment Managers, Analysts, and...

We Are: Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer...

About the group:Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our...

McKesson, a Fortune 10 company, seeks a Vice President, HR Support Center & Operations to lead the global HR support contact center and Workforce Administration. This role defines strategy, operating model, governance, and transformation across employee-facing HR services and high-volume administration. The leader will drive automation, data, processes, and...