Operations Lead
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Are you the person people turn to when something needs to get done?
Levitt-Safety is looking for an Operations Lead to support our Atlantic Canada operations. This is a hands‑on role working across Customer Service, Service Administration, Warehouse and Branch Operations to keep priorities moving, resolve issues and support a great customer experience.
If you're an experienced customer service, service administration or operations professional who enjoys variety, problem-solving and being a go-to resource for a team, we'd love to hear from you.
What You'll Do
- Coordinate daily workflow and priorities across Customer Service, Service Administration, Warehouse and branch operations.
- Act as a go-to resource for questions, escalations and operational issues, keeping the Regional Manager informed of key priorities.
- Support workload coverage during vacations, absences and busy periods, including order entry, quotes, shipping and receiving when needed.
- Monitor key Customer Service and operational KPIs and follow up on outstanding items.
- Support tender and bid administration, including tracking opportunities, documentation and deadlines.
- Work with Sales, Service, Customer Service and Operations to keep customer commitments and submissions on track.
- Identify process gaps and recommend practical improvements.
- Support onboarding, knowledge sharing and day-to-day coaching.
- Assist with branch and facility needs, including maintenance and contractor coordination.
- Jump in where needed - this is a hands‑on operational role.
What You Bring
- Experience in customer service, service administration, branch operations, distribution, warehouse or a similar environment.
- Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
- Strong organization, prioritization and follow-through.
- Clear communication and the confidence to work with different teams and stakeholders.
- Good judgment and a practical approach to solving problems.
- Comfortable working with Microsoft 365 and business systems.
- Experience with quotes, bids, tenders, reporting or KPIs is an asset.
- A collaborative, hands‑on approach and willingness to step in when the team needs support.
- Post-secondary education is an asset, but equivalent experience will be considered.
What We Offer
- Competitive annual salary
- Medical, dental, vision, EAP and other group benefits
- Company-matched RRSP& Profit Sharing
- Paid training and career development opportunities
- A collaborative, team-focused environment
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