Customer Success Manager Retention
2 hours ago
Winnipeg, Manitoba, Canada
Konica Minolta Business Solutions Canada
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Customer retention and satisfaction define this Customer Success Manager role at Konica Minolta. Build relationships and improve service experiences across an assigned portfolio.
This Customer Success Manager develops customer relationships that promote loyalty and retention. You will monitor service performance, manage feedback, and coordinate with account managers and delivery teams. The role also supports service improvements, success plans, and customer engagement activities.
Key Responsibilities:
Maintain high customer satisfaction and retention across assigned accounts Serve as primary stakeholder contact with Account Managers Escalate major incidents and coordinate stakeholder communications Manage feedback, surveys, risks, and retention activities Coordinate reviews, roadmaps, meetings, and customer check-ins Requirements:
Bachelor’s degree or equivalent relevant education and experience Two years’ account management, outside sales, or customer service experience Strong communication, organization, negotiation, and influencing skills Working knowledge of ITIL Service Lifecycle and IT best practices Ability to manage sensitive information and learn technologies quickly Apply customer relationship, service improvement, and retention expertise to support Konica Minolta customers and long-term loyalty.
Maintain high customer satisfaction and retention across assigned accounts Serve as primary stakeholder contact with Account Managers Escalate major incidents and coordinate stakeholder communications Manage feedback, surveys, risks, and retention activities Coordinate reviews, roadmaps, meetings, and customer check-ins Requirements:
Bachelor’s degree or equivalent relevant education and experience Two years’ account management, outside sales, or customer service experience Strong communication, organization, negotiation, and influencing skills Working knowledge of ITIL Service Lifecycle and IT best practices Ability to manage sensitive information and learn technologies quickly Apply customer relationship, service improvement, and retention expertise to support Konica Minolta customers and long-term loyalty.