Customer Success And Retention Manager
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This Customer Success Manager partners with account managers and stakeholders throughout the customer relationship. You will monitor service performance, coordinate incident escalations, manage feedback, and support success planning. The role also uses automation and AI-driven insights to identify risks, adoption trends, advocacy opportunities, and expansion potential.
Key Responsibilities
Maintain customer satisfaction and retention across the assigned portfolioCoordinate major incident communications, resolution, and post-incident reviewsManage customer feedback through surveys and other feedback channelsSchedule meetings, technology roadmaps, service reviews, and check-insIdentify customer risks, opportunities, and continual service improvementsRequirements:
Bachelor’s degree or equivalent relevant education and experienceTwo years’ account management, outside sales, or customer service experienceStrong business development, negotiation, and influencing skillsWorking knowledge of ITIL Service Lifecycle and IT best practicesExcellent communication, organizational, and customer-facing skillsBring customer relationship management, service improvement, and AI-driven insight skills to Konica Minolta’s customer success portfolio.
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