Manager - Distribution and Transmission Settlements

Manager
- Distribution and Transmission Settlements

Date:

Oct 9, 2026

Location:

Toronto, ON, CA Hiring Salary Range : $110,500.00-143,000.00 / year Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One General Accountabilities: This position reports directly to the Director, Meter-to-Bill. In this position you will lead the Transmission and Distribution Settlements team to ensure that the billing, settlements and timely and accurate execution of required industry financial transactions are delivered in a manner that complies with required regulations (OEB, Measurement Canada, IESO, etc.) and meet customer needs. This includes supporting the Director, Meter-to Bill by: Leading the T&D settlements delivery team in developing and administering a quality of service approach that optimizes service integrity and cost Providing direction to the T & D Settlements delivery team in the accomplishment of its work program at defined integrity levels. Initiating and implementing programs and service delivery modifications to improve customer satisfaction with Hydro One’s T & D settlements service Specific Accountabilities: Through collateral relationships with the Director – Meter-to-Bill, achieve the corporate strategies, policies, accountabilities, tasks, budget, programs, compliance, performance targets, and expectations for continuous improvement, in regards to Transmission & Distribution Settlements by providing the following: Develop, manage and improve the settlement process for all cost of power transactions, including monthly submissions due to legislative requirements with the IESO or other agencies as required. Develop, manage and improve the settlement process for large customers and distributed generators to ensure accurate and timely billing and payments and the recovery of funds owed. Manage the relationship between Meter-to-Bill Division and supporting Hydro One lines of business to ensure work is monitored and reported as to its effectiveness (cost and timelines) to support settlements and complex billing objectives Manage the relationship between Meter-to-Bill Division and IESO and other relevant industry stakeholders to ensure work, process and policy changes are done in a manner that aligns with corporate objectives and customer needs. Lead the development of expected objectives and targets for the settlements and complex billing and meter reading services around levels of bill integrity and end to end costs including defining specific tactics and their implementation to enhance customer service Identify and implement data analytics solutions which will improve end to end settlements and complex billing performance Create value for our customers. Prepare supporting documentation for regulatory submissions. Manage the cost and performance of services provided by others, including reference to external benchmarking. Negotiate service level agreements, monitor the service delivery, and initiate action to ensure service levels are maintained. Lead development of mass Market related billing and manual meter reading related business plans, budgets and ongoing budget review, analysis and reporting. Act as a senior member working with the Director, Meter to Bill and other team members to create and sustain a cooperative and supportive working environment. Make recommendations on Human Resource issues and resolve work performance problems Perform other duties as required Managerial Accountabilities: Provide visible leadership to develop and maintain a safe and healthy workplace. Create a culture and maintain a work environment where employees can be fully engaged. Ensure subordinates are able and willing to produce the desired output, and that subordinate managers continually improve the processes for achieving the outputs. Assess staff capability to do the required work, now and in the future. Conduct personal effectiveness reviews of subordinate managers/specialists to build relationships and trust, and to improve effectiveness. Mentor and counsel subordinates once removed. Accountability for the Output of Others: Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.). Set an effective framework of policies and procedures for the work of the unit. Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and al