Genesys Cloud Solutions Architecture Lead
6 hours ago
Winnipeg, Manitoba, Canada
ICBC Liaison Working Group
Full-time
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Use Genesys Cloud expertise to shape contact centre technology at ICBC, working hybrid from North Vancouver, British Columbia.
This permanent full-time leadership role centers on designing and optimizing contact centre solutions and associated integrated capabilities. You will translate business goals into practical, secure, scalable, sustainable enterprise solutions aligned with ICBC’s strategic priorities and customer experience objectives.
Key Responsibilities:
Guide contact centre technology strategy and capability roadmaps Design and integrate end-to-end contact centre solutions Collaborate with business leaders and technical specialists Provide oversight across configuration and deployment activities Present technical concepts to business and senior audiences Requirements:
Five or more years of relevant professional experience Genesys Cloud solutions experience AI, automation, and emerging capability integration experience Telephony knowledge, including SIP networking and Cisco infrastructure IT security best-practice understanding Apply your Genesys Cloud, telephony, integration, and security knowledge to lead sustainable contact centre architecture at ICBC.
Guide contact centre technology strategy and capability roadmaps Design and integrate end-to-end contact centre solutions Collaborate with business leaders and technical specialists Provide oversight across configuration and deployment activities Present technical concepts to business and senior audiences Requirements:
Five or more years of relevant professional experience Genesys Cloud solutions experience AI, automation, and emerging capability integration experience Telephony knowledge, including SIP networking and Cisco infrastructure IT security best-practice understanding Apply your Genesys Cloud, telephony, integration, and security knowledge to lead sustainable contact centre architecture at ICBC.