Remote Implementation Specialist

This role is open to remote based candidates based in Canada with a preference for PST/EST

We’re looking for an Implementation Specialist to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to understand business requirements and processes, leading the customers and other project team members to the optimal solution.  This role is required to demo existing product functionality, configure the product, build custom solutions, lead training sessions, and  manage deployments through the implementation cycle. Additionally, you will be leveraging AI tools and agents (including Claude) to enhance and accelerate discovery, documentation, and configuration work throughout the implementation lifecycle.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

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• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
  
• Globe & Mail's Top Growing Companies of 2024 and 2025
  
• Deloitte's Technology Fast 50 winner 2024
  
• Deloitte's Technology Fast 500 winner 2024 and 2025
  

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse traditional backgrounds. For this role, you might have: 

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• Degree/diploma in Business, Information Systems or equivalent experience
  
• 2+ years technology, consulting and/or internal technology management experience
  
• Experience in Salesforce configuration and integrated 3rd party products
  
• Technical or process design acumen to translate business requirements and pain points into functional designs
  
• Effective independent time management and prioritization specifically because of a fast paced, remote working environment
  
• Ability to facilitate discovery workshops, manage stakeholder expectations, and communicate confidently with both end users and executive sponsors, translating technical trade-offs into business language
  
• Experience using AI assistants (e.g., Claude, ChatGPT, Copilot) to accelerate requirements gathering, documentation, or solution design
  
• Familiarity with Salesforce Agentforce or comparable agentic AI tools, and interest in applying them to client solutions
  
• Ability to responsibly integrate AI tools into a delivery workflow, knowing when to rely on them and when human judgment is required
  
• What will make you stand out:
  
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  • Billing, Finance, Accounting, and Payments experience
    
  • Genuine interest or experience in how AI and agentic tools are reshaping implementation and delivery work, with ideas about where & how they can be applied next.
    
  
  
  
• Bonus points if you’ve worked with nonprofit community centers or parks and recreation organizations
  
  

What You Will Be Doing

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