Manager, Operations

Ready to learn how a transportation business really runs - from the inside? We're hiring a hands-on Manager of Operations & Business Development to work directly with senior leadership, take ownership of daily operations, and help grow our client base.

Location: Vaughan, Ontario (Hwy 7/Dufferin) - fully in person

Schedule: Monday to Friday, 9:00 a.m.–5:00 p.m.

After-hours availability: Required for urgent operational issues, including evenings, weekends, and holidays

Travel: Approximately 2–4 trips per month to Montreal, Edmonton, and Calgary; company-paid

Reports to: CEO

Salary: CAD 80,000–120,000 (based on skills and experience)

Work authorization: Must be authorized to work in Canada

About the Company

The employer is an established Canadian logistics and container-services company, operating more than 200 power units and over 800 chassis across four offices in Canada.

Their strategically located yards sit near key rail terminals in Mississauga, Montreal, Calgary, and Edmonton, backed by approximately 15 acres of secured short- and long-term storage capacity nationwide.

It's a practical, fast-moving environment where operations, customer service, dispatch, fleet activity, and commercial decisions are closely connected.

The Opportunity

This is a hands-on leadership role for a logistics professional who wants to learn how to run a transportation business from the inside.

The role is approximately 70% operations and 30% business development. It's not a pure sales role, and it's not a desk-based strategy position.

You'll work closely with senior leadership, support daily operational decisions, lead teams, manage customer issues, and contribute to business growth. You'll learn the operation deeply, take ownership of difficult situations, and earn broader responsibility through strong execution.

This opportunity is best suited to someone ambitious, commercially capable, operationally hands-on, and motivated to prove themselves in a demanding environment.

What You'll Do

Operations & Leadership

• Support daily operational decision-making across logistics and container services
• Help manage urgent customer, service, staffing, and operational issues
• Work closely with dispatch, customer service, drivers, yards, and internal teams
• Lead, coach, and support employees in a high-pressure environment
• Set clear expectations and maintain accountability
• Improve communication, execution, and follow-through across teams
• Manage multiple priorities and projects simultaneously
• Take ownership of practical solutions and escalate critical issues appropriately

Client & Commercial Responsibilities

• Build and maintain strong relationships with key clients and stakeholders
• Identify and pursue new business opportunities in logistics and container services
• Support account growth and long-term customer retention
• Understand client needs and coordinate with operations to ensure realistic service delivery
• Participate in pricing, proposals, presentations, and commercial discussions
• Represent the company professionally in client meetings and industry settings
• Prepare regular updates on operational priorities, client activity, and business-development progress

Travel & Availability

• Travel approximately 2–4 times per month to Montreal, Edmonton, and Calgary
• Attend client meetings, visit company locations, and support business-development activity
• Remain reachable for urgent operational decisions outside regular hours when required
• Maintain reliable transportation for local travel

Who We're Looking For

You're likely a strong fit if you:

• Have experience in logistics, transportation, freight forwarding, trucking, intermodal, drayage, warehousing, distribution, or a closely related environment
• Have already taken responsibility for people, customers, service issues, or branch-level execution
• Are commercially capable and comfortable speaking with clients
• Have experience winning, growing, or supporting business
• Are hands-on and willing to stay involved after the sale
• Can make sound decisions under pressure
• Communicate directly, clearly, and professionally
• Are confident without needing immediate authority
• Are comfortable learning from experienced operators
• Want to grow into broader leadership respon