Technical Support Engineer
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Key Responsibilities
• Investigate product functionality issues and code bugs
• Collaborate in ticket reviews with stakeholders
• Access logs and use support applications to troubleshoot
• Maintain documentation for issue resolutions
• Coordinate ticket resolutions with development and QA teams
Requirements:
• Master’s degree in IT or equivalent with 4-5 years experience
• Minimum 5+ years in SaaS applications and troubleshooting
• Strong knowledge of Java, J2EE, and open-source technologies
• Excellent communication and interpersonal skills
• Familiarity with agile methodologies and tools Leverage your technical skills at Google Cloud to deliver exceptional product support and resolve challenges efficiently.
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