Remote ServiceNow Senior Consultant
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Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Our award-winning solutions are built on over 20 years of experience servicing businesses worldwide. We've transformed hundreds of MSPs & solution providers globally through our collection of tenured experts, delivering an elevated managed service experience tailored to each partner's unique business needs.
Who You Are
We are looking for a Senior ServiceNow Consultant who is far more than a platform administrator. This is a strategic, customer-facing role that sits at the intersection of deep technical expertise, hands-on development, and trusted advisory. You will serve as a subject matter expert (SME) across the full ServiceNow platform, owning complex implementations, guiding enterprise clients, and delivering solutions that drive measurable business outcomes.
This role is ideally suited for a seasoned professional with a background in MSP or GSI environments who thrives in a fast-paced, multi-customer setting and can seamlessly shift between technical solutioning, platform development, and executive-level stakeholder engagement.
Key Responsibilities
Platform Strategy & Advisory
- Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients
- Lead platform strategy conversations, translating complex business challenges into scalable ServiceNow solutions
- Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers
- Drive adoption of ServiceNow best practices and governance standards across all engagements
- Present technical architectures, recommendations, and project outcomes to executive and C-suite stakeholders
Consulting & Customer Engagement
- Serve as the face of ServiceNow expertise in pre-sales, discovery, and ongoing delivery engagements
- Facilitate workshops, requirements-gathering sessions, and solution design discussions with customers
- Build and maintain strong client relationships, acting as a long-term strategic partner rather than a transactional vendor
- Provide proactive guidance on platform capabilities, upcoming releases, and opportunities for expansion
- Own customer satisfaction and escalation management from a technical perspective
Development & Technical Delivery
- Architect, develop, and deliver enterprise-grade ServiceNow solutions, including:
- Complex Business Rules, Client Scripts, and Script Includes
- Flow Designer and IntegrationHub workflows and spokes
- Custom applications and scoped app development
- REST/SOAP API integrations with third-party platforms
- Service Portal and UI Builder customizations
- Lead end-to-end implementation projects from discovery through go-live and hypercare
- Perform code reviews and enforce development standards across the team and with external partners
- Own and govern update sets, release management, and deployment pipelines across environments
Platform Administration & Operations
- Maintain deep ownership of the ServiceNow platform, including:
- User, role, and access control management
- Instance health, upgrades, patching, and performance optimization
- Data management, impo
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