Remote Bilingual Patient Care Navigator

Position Type:                   Full Time

Department:                     Clinic Solutions

Work Location:                 Canada

Work Arrangement:        Remote 

Work Hours:                      Monday to Friday, Standard Business Hours (EST)

Travel Required:               No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  

The Opportunity:

At Sentrex, we thrive when our people thrive. We are currently looking for a Patient Care Navigator to be the supportive force that empowers our Clinic Solutions programs. The ideal candidate will be a proactive problem solver with exceptional communication skills, and a meticulous attention to detail. The Patient Care Navigator will be responsible for managing initiation of patient enrollments, reimbursement process, and service coordination for patients who have been enrolled with Sentrex. The Patient Care Navigator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients have easy access to their prescribed therapy in a timely manner.

A Day in the Life (What you will do here):

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• Responsible for the timely enrollment of the patients into the Patient Support Program.
  
• Responds to calls, emails and voicemails in a very efficient and friendly manner.
  
• Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
  
• Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
  
• Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
  
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
  
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
  
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
  
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
  
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
  
• Requirement to maintain outlined service levels for various clients, projects and initiatives.
  
• Fosters and promotes a spirit of teamwork while working with various internal business units.
  
• Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
  
• Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per