User Services Information Systems Officer

11 hours ago
Montreal, Quebec, Canada CBC/Radio-Canada Full-time
Step into a vital role at CBC/Radio-Canada as an Information Systems Officer, User Services. Your on-site expertise will support and enhance IT operations in Montreal. In this temporary position, you will play a key role in aiding users with various IT-related challenges, ensuring systems and networks are operational. Your responsibilities will include troubleshooting, documenting issues, and working with different teams to maintain seamless service delivery for CBC/Radio-Canada. Engage with cutting-edge technology in a collaborative environment focused on innovation.

Key Responsibilities
• Diagnose and troubleshoot user difficulties
• Engage with teams to resolve operational issues
• Protect and recover files during IT challenges
• Write scripts for operational enhancements
• Monitor IT equipment and respond to failures

Requirements:
• Computer science degree or equivalent experience
• At least two years in IT support roles
• Proficient in English and French communication
• Detail-oriented with strong problem-solving skills
• Documentation proficiency for IT processes Bring your IT expertise to elevate user services at CBC/Radio-Canada in this exciting role.

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