Technician – Information Technologies

Why should you join our team? Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric facilities, wind farms, solar farms and energy storage facilities.

Job Description Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric facilities, wind farms, solar farms and energy storage facilities.

For more than 30 years, Innergex has believed in a world where abundant renewable energy promotes healthier communities and creates shared prosperity. We are convinced that generating power from renewable sources will lead the way to a better world. We remain committed to responsible growth that balances people, our planet, and prosperity. We believe in offering an engaging, inclusive and supportive work environment where each team member can thrive.

Your contribution Reporting to the Senior Director – IT Infrastructure and OT, the Technician – IT will provide maintenance and support for the configuration of computers and will be responsible for problem solving and providing support to employees for software, hardware and networking issue.

Your day-to-day

Configure, install, and test, workstations, mobile devices and software for operational and administrative sites.

Plan, collaborate on, and coordinate the installation and support of IT equipment with site representatives.

Ensure compliance with corporate standards and information security requirements during installations and configurations.

Perform upgrades and periodic maintenance of IT assets at operational and administrative sites, including updates, backups, and log reviews.

Provide user support for operational sites through on-site and remote interventions.

Manage user accounts, access rights, and security maintenance in accordance with corporate policies.

Conduct the necessary research and troubleshooting activities to resolve issues, including liaising with vendors when required.

Participate in the evolution of the IT infrastructure and contribute to various projects as needed.

Collaborate closely with teams across different departments during incidents and problem resolution.

Prepare and maintain technical documentation and IT equipment standards.

Coordinate support activities in the Vancouver administrative site and manage relationship with local executives to collect business needs and manage priorities.

Your skills, our requirements

College diploma in Information Technology, Computer Science, or an equivalent combination of education and experience.

3 to 5 years of experience in a similar role.

Experience providing technical support in Windows environments.

Knowledge of Windows Server 2008/2012/2016/2019 and key management tools (Active Directory, Remote Desktop, etc.).

Experience managing a fleet of mobile devices.

Experience with Intune and FortClient VPN.

Experience with PowerShell and software packaging is an asset.

Experience managing wireless networks (controllers, security, SSIDs) is an asset.

Experience with Apple systems and iPhone devices is an asset.

Demonstrated organizational skills and attention to detail.

Ability to work in a structured environment.

Excellent customer service skills with a strong customer focus.

Ability to prioritize workload effectively.

Proficiency in English spoken and written – French an asset.

Availability for occasional evening and weekend work.

Proficiency with Microsoft Office.

Experience supporting Lenovo, Dell and Apple hardware.

Experience using JIRA for ticket management.

Experience using Confluence and SharePoint for documentation management.

Additional considerations

The position can be based in the company's Vancouver, BC office.

This position is a S3 level.

Our benefits

Competitive salary and annual bonus;

Three weeks vacation to start and paid vacations during the holiday season;

100% Innergex-funded medical insurance from day one of employment, including primary care services through dialogue (or telemedicine) for permanent positions;

Group retirement plans with employer participation;

100% Employer-funded Wellness Account;

Electric vehicle (E-VIP) incentive program;

Hybrid work model;

Career development opportunities;

Offices accessible by public transportation.

Pay Transparency Statement Compensation for r