Gainsight Technical Owner for Customer Success
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Reporting to the Vice President of Customer Success, this role demands experience in managing Gainsight within a complex SaaS environment. You will be responsible for building the operational framework that will drive customer health monitoring and digital engagement. If you bring strong Journey Orchestrator skills and are adept at translating business needs into automated solutions, this position is designed for you.
Key Responsibilities: • Serve as the Gainsight CS technical owner and primary administrator • Develop automated communication strategies using Journey Orchestrator • Partner with stakeholders to establish scalable Gainsight workflows • Manage customer health signals with Rules Engine configurations • Ensure platform governance and documentation standards are met
Requirements: • 3+ years in Gainsight administration and configuration roles • Strong expertise in Journey Orchestrator and automation • Experience with Salesforce CRM and data integration • Skilled in troubleshooting and data management techniques • Familiarity with Customer Success metrics and workflows
Enhance customer interactions with your Gainsight expertise at Lone Wolf Technologies.
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