Customer Service Coordinator at Trotman Auto Group
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This full-time position requires a focus on customers and service operations in the dynamic automotive industry. As a Customer Service Coordinator, you'll answer calls, schedule service appointments, and manage customer interactions with a focus on creating an exceptional experience. Your ability to juggle multiple priorities will be crucial to success in this role.
Key Responsibilities: • Schedule service appointments via inbound and outbound calls • Provide high-level service and support to customer inquiries • Maintain precise customer records and document all interactions • Following retention programs to generate service appointments • Ensure customer satisfaction with post-service follow-ups
Requirements: • Relevant experience in customer service or business roles • Strong organizational skills and detail-oriented • Excellent communication and relationship-building skills • Proficiency in MS Office and computer systems • Clean BC Class 5 or 7 driver’s license required
Connect your customer service expertise with Comox Valley Dodge's team culture.
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