Remote Client Success Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
We’re Hiring a Client Success Manager ✍️
You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥
🎯 Profit-sharing program — When you win, we win We give our team a stake in the outcome.
🌴 Flexible PTO (Yep, really.)
🏠 100% Remote – Work from anywhere.
🔥 Tons of Autonomy – We trust you to own your work.
We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.
In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.
What You’ll Be Doing:
- Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.
- Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.
- Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.
This Job is for You if:
- 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.
- 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.
- 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.
- 🗣️ You’re fluent in English (C1+), both written and spoken.
- 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.
- 📋 You have hands-on experience with content workflows and pla
-
Remote Client Success Manager
6 hours ago
Nanaimo, British Columbia, Canada Pavago Full-timeDescriptionClient Success Manager (Revenue Growth & Client Success) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency...
-
Remote Client Success Manager
1 day ago
Nanaimo, British Columbia, Canada Impact Clients Full-timeAre you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?We're growing fast and we need driven people who want to grow with us.Who We AreRichard Yu is an online business coach with:100K+ subscribers on YouTube → A growing personal brand on Instagram → We're a high-performance...
-
Remote Manager, Client Success
15 hours ago
Nanaimo, British Columbia, Canada Stackadapt Full-timeStackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most...
-
Remote Client Success Executive
4 hours ago
Nanaimo, British Columbia, Canada Multi View Full-timeABOUT THE ROLEReporting to the Manager, Client Success, we are seeking a sales focused and client services orientated candidate to join our team of ambitious Client Success Executives in the role of a Client Success Executive.This role is responsible for driving Multiview’s End Month End program; ensuring 100% of our clients are seeing return on their...
-
Remote Customer Success Manager
9 hours ago
Nanaimo, British Columbia, Canada Laivly Full-timeAbout LaivlySeeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of...
-
Remote Customer Success Manager
6 hours ago
Nanaimo, British Columbia, Canada Optix Ad Full-timeDescriptionWe’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful,...
-
Remote Customer Success Manager
6 hours ago
Nanaimo, British Columbia, Canada HighlightTA Full-timeAbout CertnAt Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a...
-
Remote Customer Success Manager
1 day ago
Nanaimo, British Columbia, Canada BusPlanner Full-timeBusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space.You’ll serve as the primary contact for...
-
Remote Manager I, Customer Success Manager
4 hours ago
Nanaimo, British Columbia, Canada Samsara Full-timeWho we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
-
Remote Enterprise Customer Success Manager
6 hours ago
Nanaimo, British Columbia, Canada Far Out Scout Full-timeWe are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.In this role, you will own a portfolio of strategic...