Implementation Specialist, Payments-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility

• Hybrid workenvironment

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits planincluding family building and gender affirmation

• Retirement Plan, matched contributions at 6%

• Access toa learning platform and educational assistancesupport

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community andother paid time off options

• Corporate discounts

*subject to employment agreement

Job Summary:

As a Implementation Specialist (Consultant) on Central 1’s Client Delivery team, you’ll play a key role in delivering online banking and payment solutions that matter to clients. Working as a trusted partner, you’ll collaborate with clients and internal delivery teams to turn business needs into effective, high-impact software implementations.

You’ll bring hands-on experience within a financial institution and a strong understanding of payment systems.

What you’ll be doing:

Client & Project Delivery

• Work directly with clients to support implementations from kickoff through launch, independently or as part of a project team.

• Manage multiple projects or client initiatives at the same time.

• Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.

• Identify, track, and resolve project risks and issues to ensure successful delivery.

Discovery, Requirements & Documentation

• Lead or participate in discovery sessions to understand client needs and business requirements.

• Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.

• Define and support product vision for complex, high-impact implementations.

• Develop, update, and maintain implementation and user guides.

Technical & Engineering Collaboration

• Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.

• Translate business and client needs into clear, actionable requirements for engineering execution.

Testing, Deployment & Launch

• Coordinate functional, regression, and user acceptance testing (UAT).

• Manage deployments to QA environments and support clients through UAT and go-live activities.

• Create launch plans and coordinate all launch-related activities.

Financial & Operational Management

• Track projects through each phase of the lifecycle using internal tools and systems.

• Review and ensure accuracy of project timesheets across multiple teams.

• Prepare monthly billing to reflect revenue earned for active initiatives.

• Monitor project budgets and expenditures to ensure work stays within scope.

Team Leadership & Collaboration

• Coordinate and guide Implementation Analysts on larger or more complex projects.

• Share implementation knowledge, best practices, and product expertise with team members.

• Collaborate with the Client Development team to support strong, long-term client relationships.

Post-Implementation Support

• Provide post-launch support to clients and internal teams as needed.

• Close out projects upon completion, including final billing and documentation.

What you’ll have:

• 5+ yearsrelevantexperienceand3+ yearsconsultingand/or project managementexperience.

• Hands-on experience and a strong understanding of payment systems within a financial institution environment.

• Financial Services background is preferred, especially in digital, online banking platforms technology services.

• Business analysis and Project Management work experiencerequired. CBAP or PMP designation is an asset.

• A university degree in computer science,