Remote Afterhours Travel Associate
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About the Role
Are you someone who thrives on helping others, communicates with ease, and genuinely enjoys creating exceptional experiences?
Do you prefer working from the comfort of your home while supporting travellers during moments that matter most? If so, you may be the perfect fit for our team.
As an After-hours Travel Associate, you’ll provide high-touch, urgent support to our clients outside of regular business hours. From last‑minute travel changes to hotel check‑in challenges, you’ll be the calm, resourceful expert they rely on. Reporting to the Director of Operations (or delegate), you’ll manage inbound inquiries and deliver timely, accurate solutions that keep our travellers moving—no matter the hour.
Key Responsibilities
- Respond promptly to incoming client requests via phone, email, text, or chat.
- Provide same‑day itinerary confirmations and accurate travel documentation.
- Research solutions and make sound decisions that balance client needs with business requirements.
- Resolve a wide range of travel-related questions, concerns, and issues.
- Coordinate travel services and manage urgent or complex booking requests.
- Make outbound calls to hotel partners to confirm reservations and billing.
- Communicate professionally, clearly, and efficiently across all channels.
- Offer reliable, informed travel advice tailored to client needs.
- Document client issues for follow‑up and future reference.
- Maintain up‑to‑date knowledge of company products, services, and promotions.
- Support additional projects and assignments as needed.
Requirements
- Full fluency in English (verbal and written).
- 3+ years experience as a Travel Agent or Travel Manager.
- 2+ years hands-on experience with Sabre GDS.
- Proficiency with Sabre, Excel, and Word.
- Strong problem-solving skills with a customer-first mindset.
- Excellent interpersonal and written communication abilities.
- Outstanding time management skills—you’re organized, self-motivated, and able to handle multiple tasks at once.
- Reliable Alberta home address.
- Flexible availability based on business needs.
- You are smart, empathetic, independent, solutions-focused, and passionate about supporting travellers.
- Proven record of punctuality and dependability.
Additional Considerations
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