Remote Bilingual Care Navigator

Position Type:                     Full Time

Department:                       Patient Support Program

Work Location:                   Canada

Work Arrangement:         Remote

Work Hours:                         Flexibility to work within the operating hours of Monday - Friday, between 8:00am - 8:00pm (EST)

Travel Required:                 No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  

The Opportunity:

The Care Navigator is responsible for managing all the aspects of the enrollment, reimbursement process, and service coordination for patients enrolled into the Patient Support Program (PSP). The Care Navigator will assist physicians/clinics and patients with drug coverage, oversee submissions to private and provincial drug plans, ensure timely access to prescribed therapies, and provide continuous patient support using strong communication and available resources.

A Day in the Life (What you will do here):

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• Act as the primary point of contact for all patient related elements of the PSP.   
  
• Responsible for the timely enrollment of the patient into the Patient Support Program.   
  
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).   
  
• Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
  
• Review the patient status and assist the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
  
• Provide therapy guidelines/education on the program to manage patient and physician expectations.   
  
• Collect information and conduct patient financial assessment eligibility based on program guidelines.   
  
• Liaise with physicians' offices, pharmacies, infusion/injection service providers, and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.   
  
• Ensure patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.   
  
• Review, analyze, and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.   
  
• Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported as per SOPs, and any other KPIs established at the program level.
  
• Maintain accurate and timely patient/clinic information within the Customer Relationship Management (CRM) system.   
  
• Foster and promote a spirit of teamwork while working with internal patient suppor