Remote Manager, Dedicated Customer Success/ Gestionnaire, Succès client dédié
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(French will follow)
Life is short. Work somewhere awesome.
Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.
TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks.
About the role:
Flare's Dedicated Customer Success team serves our enterprise and strategic accounts: the customers with the highest ARR, the deepest platform adoption, and the most complex security programs. As the Manager, Dedicated Customer Success, you’ll lead this team of senior CSMs, translating Flare's Dedicated engagement model into consistent, high-quality execution across the portfolio. This is a player-coach leadership role focused on delivery through others: coaching experienced CSMs, ensuring account plan quality and coverage, and coordinating the cross-functional motions (executive sponsorship, QBRs, expansion qualification) that strategic accounts require.
Your purpose and impact:
Your mission, should you choose to accept it, is to lead the Dedicated Customer Success initiative by coaching the team on strategic account management and cross-functional coordination to ensure client success and account growth..
You will:
- Coach and develop a team of senior CSMs on strategic account management, business-level problem solving, renewal risk navigation, and expansion qualification, including individual growth plans.
- Translate the Dedicated engagement model and annual CS strategy into actionable team plans, account coverage, and operating cadence.
- Ensure delivery quality and accountability across the portfolio: success plans in place, EBR quality and cadence, and executive alignment on strategic accounts.
- Align closely with Sales on executive sponsorship, EBR participation, and renewal coordination; partner with CS Operations on health signal accuracy and account-level insights for high-touch accounts.
You will be accountable for:
- Team-level execution against Dedicated tier targets: GRR, Expansion, and NPS.
- Individual performance and growth: ongoing coaching, performance reviews, promotion readiness cases, and development of each CSM against role and behavior expectations.
- Operational coordination: expansion identification, qualification, and execution within the Dedicated book.
You’ll be a perfect fit if you possess:
- 10-12 years of expe
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