Technical Customer Support Representative
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You'll integrate into a dedicated team, ensuring distributors receive comprehensive technical support for product, warranty, and service-related inquiries. This role emphasizes problem-solving, training initiatives, and continuous improvement to boost distributor capabilities. You will play an integral part in facilitating open communication and reliability in service deliveries.
Key Responsibilities: • Offer technical support for end customers and distributors • Manage and log warranty claims effectively • Communicate and ensure technical updates reach distributors • Evaluate distributor performance and capabilities • Conduct technical training sessions for distributor staff
Requirements: • Technical background in industrial or heavy equipment • Strong analytical and troubleshooting skills • Proven communication and engagement abilities • Experience in warranty management is beneficial • Dedication to safety and customer satisfaction
Contribute to Metso's mission of transforming industry practices through exceptional technical support and customer engagement.
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