We are looking for an IT Systems Administrator to join our growing IT team
Reporting to the Associate Director, IT, the Systems Administrator’s primary focus is to help deliver project initiatives spanning the configuration, maintenance, and deployment of IT systems, with a strong emphasis on automation, scalability, and security.
This is a hands-on role: you will have the opportunity to take the initiative to solve problems, work through them to full resolution, and aim to fix the underlying issues. A working knowledge of APIs and automation tooling is central to the role, as much of the work involves eliminating manual processes and building scalable, repeatable solutions. Just as important is the ability to partner with the business: understanding what teams are actually trying to accomplish and translating those asks into practical technical solutions.
This is a remote-first role within Canada.
Responsibilities:
Administer IT software and services, including but not limited to JumpCloud, Google Workspace (Enterprise), Slack, Zoom, and Confluence/Jira.
Configure and maintain identity and access for third-party tools and services, including but not limited to Salesforce, Zendesk, RingCentral, and M365.
Identify and resolve manual processes through automation tools and initiatives, leveraging APIs to build scalable solutions.
Research, plan, communicate, and implement IT initiatives such as new services or tooling migrations.
Support business requests by understanding stakeholder needs and translating them into effective technical solutions.
Provide Tier 2 support to the business and help manage the IT queue as required, analyzing root causes, assessing the impact of issues, owning problems through to resolution, and escalating to senior team members as needed.
Develop both technical and user-friendly policies and procedures.
Perform other duties as assigned.
Requirements:
3+ years of experience working within IT infrastructure or IT support.
University degree or college
