Account Director

We are North, a strategic communications agency in Canada that makes it personal, moving brands with ideas that travel and influence.

We combine the agility of a boutique agency with the strength of Publicis Groupe’s global network. Our teams work across earned media, influencer, content, experiential, and issues management, bringing sharp thinking and care to every brief.

In a noisy world, we earn attention through bold ideas, rigorous execution, and a relationship‑first approach that helps our people and our clients grow.

Overview

As part of North Strategic and Publicis Groupe Canada's growing Influencer practice we’re hiring an Account Director, an experienced leader with agency chops who is passionate about the influencer and creator landscape. You’re an entrepreneurial thinker who is excited to take the lead and continue to shape the agency’s growing influencer practice. You’ve got your eye on the ever‑evolving creator and social space: always on top of the latest trends, platform changes (or challenges), and thinking constantly about the opportunities or risks for the agency and its clients. You make it your mission to be on the edge of the shifting landscape and prepared with a strategic POV on opportunities for our clients.

In this position, you inspire and guide your direct reports and cross‑functional teams to shake things up, deliver bold creative ideas, test and learn, build deep client relationships and execute with excellence. You’re used to confidently representing – and leading - within large integrated agency marketing communications team environments. You’ll have the ability to guide, manage and grow top client accounts for some of Canada’s top brands. As a senior lead you can work in a collaborative, fast‑paced environment and consistently contribute to our inclusive culture and high‑performing team as a manager, coach and mentor.

In this role, you’ll own key client relationships. You’re skilled at client service, building lasting relationships with key senior client stakeholders to unlock new opportunities based on your influence and trust. You partner with clients to relentlessly pursue program goals with a focus on identifying and leveraging new trends, forging excellent creator‑brand partnerships and leading high‑performance teams to execute flawlessly. You know the power of strong measurement frameworks and double down on proving success with metrics that matter to your clients. An essential ingredient of your success is your organization and ability to keep multiple clients, programs and team members on track to exceed objectives.

You understand the foundation of PR and communications, influencer and paid/performance marketing to be able to cross‑sell as required, and build creative, impactful strategies that may span practice areas.

Responsibilities

• Take a leading role on some of the agency’s flagship accounts and continue to shape the agency’s influencer practice
• Proven excellence in senior client CRM, communications and account management and growth
• Ability to lead new business opportunities
• Deep understanding of the evolving creator, social media and influencer landscapes
• Big picture strategist but able to keep a pulse on the details to ensure executional excellence from the team
• Experience with social and digital paid amplification (strategy development and measurement understanding are a must; executional experience is an asset)
• Experience working within an IAT, with a focus on media agency collaboration
• Skilled in developing targeted influencer strategies to exceed client objectives and performance goals
• Expertise with influencer management tools (e.g., Traackr, Tagger, CreatorIQ, Captiv8etc.)
• The sky is the limit with creative thinking – bring your A game and encourage others to think outside the box
• Rigorous in forecasting, managing budgets and team resources for a specific set of client accounts
• Proficiency in data and insight gathering to enhance and sell in bold ideas
• Effective development and implementation of influencer / social campaign measurement frameworks
• Leading the strategic direction of brand content based on client objectives; via creator partnerships and/or in‑house content production team
• Inspire, excite, challenge and motivate through coaching, career development and mentoring of agency team members, both direct reports and beyond.
• Ability to manage up and down with ease.
• Ability to foster strong relationships with Integrated Agency Team partners, but not afraid to disagree or change course if the collective strategies aren’t aligned with meeting client outcomes

Qualifications

• 8-10 years of experience in the influencer space, developing integrated strategies
• Agency or client service experience
• Proactive leader, moving str