Warehousing and Supply Chain Manager

The Warehouse Manager is responsible for the overall management and day-to-day operations of the warehouse, including receiving, storage, inventory movement, order fulfillment, picking, packing, loading, shipping, and warehouse safety. This position also has significant responsibility for coordinating logistics activities, ensuring accurate and timely transportation of goods, and maintaining compliance with customs, import/export, and applicable regulatory requirements. The Warehouse Manager will work closely with Purchasing, Sales, Customer Service, Production, Quality Control, Finance, freight carriers, customs brokers, cross-dock partners, and other external service providers to ensure products move efficiently and accurately from supplier to warehouse and ultimately to the customer. The successful candidate is highly organized, detail-oriented, solutions-focused, and comfortable managing a fast-paced warehouse and distribution environment with significant cross-border activity between Canada and the United States.

Key Responsibilities

Warehouse Operations

Manage all day-to-day warehouse operations, ensuring products are received, stored, picked, packed, staged, and shipped accurately and efficiently. Supervise warehouse employees, including scheduling, delegation of work, training, performance management, and attendance. Establish and maintain warehouse procedures, standards, and operating processes. Ensure inventory is properly organized, identified, labeled, and stored to maximize space and operational efficiency. Monitor warehouse capacity and proactively identify space requirements and potential constraints. Coordinate receiving schedules and ensure inbound shipments are properly documented and processed. Ensure customer orders are picked and shipped accurately and within required timelines. Oversee loading of trucks and containers, ensuring proper product handling, pallet configuration, documentation, and shipment accuracy. Maintain high standards for housekeeping, organization, product protection, and workplace safety. Investigate inventory discrepancies, shipping errors, damages, shortages, and other operational issues and implement corrective actions. Logistics & Transportation

Coordinate daily transportation requirements, including LTL, FTL, container, cross-dock, and other freight movements. Work with carriers, freight forwarders, customs brokers, cross-docks, and third-party logistics providers to ensure timely movement of goods. Schedule pickups and deliveries and ensure appointments are confirmed and met. Monitor shipments from pickup through delivery and proactively address delays, missed appointments, damages, or other transportation issues. Review freight requirements and work with the Supply Chain team to identify opportunities to consolidate shipments and reduce transportation costs. Maintain accurate shipment records, including BOLs, packing lists, shipping confirmations, tracking information, and other required documentation. Support the planning and execution of international shipments, including shipments originating from Canada, the United States, India, China, and other countries. Escalate transportation issues immediately when they may affect customer commitments, production requirements, or delivery timelines. Customs & Import / Export Compliance

Ensure all shipments crossing international borders have accurate and complete customs documentation. Work closely with customs brokers and freight forwarders to facilitate timely customs clearance. Ensure commercial invoices, packing lists, certificates of origin, BOLs, customs instructions, and other required documentation are accurate and complete. Support the classification and maintenance of HS codes and product information required for customs purposes. Ensure country-of-origin information is accurately maintained and communicated. Monitor customs requirements, tariff changes, duties, taxes, and other applicable import/export requirements. Coordinate with the Supply Chain team and customs brokers regarding tariff changes and ensure appropriate procedures are followed. Ensure shipments are routed through approved ports of entry and comply with customer-specific transportation and customs requirements. Maintain records necessary to support customs audits, duty recovery, drawback programs, and other applicable customs programs. Identify and upscale a potential customs compliance issues before goods are shipped. Work with customs brokers to resolve customs holds, documentation discrepancies, classification questions, and entry issues. Maintain an organized and auditable record of customs and international shipping documentation. Regulatory Compliance

Ensure warehouse and logistics activities comply with applicable federal, provincial/state, municipal, transportation, customs, and workplace safety requirements. Support compliance with applicable product-specific regulatory requirements, inc