Associate Director, IT/S

2 days ago

Banff, Alberta, Canada Banff Centre for Arts and Creativity Full-time

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Banff Centre for Arts and Creativity provided pay range

This range is provided by Banff Centre for Arts and Creativity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$82,455.00/yr - CA$122,451.00/yr

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Associate Director, IT/S is responsible for supporting the daily operations of information technology services within a unionized environment, with direct supervision of teams being phased in over time. This position oversees diverse teams including development, application support, infrastructure, networking, helpdesk, cybersecurity, and audio/visual technical services.

Responsibilities include managing both third-party and internally maintained infrastructure and applications that support business processes across the organization, as well as assisting with IT/S financial operations such as contracts, payments, budgeting, and forecasting.

Roles and Responsibilities

Reporting to Director, IT/S, below are some key accountabilities:

Work closely and collaboratively with the Director, Chief Information Officer and IT/S teams to ensure projects and operations are staffed according to needs and available resources, and that projects transition to operational status smoothly and on time.
Ensure that information security remains a priority in all activities and services.
Manage the daily activities of team members involved in the support and delivery of services, ensuring adequate staff coverage, and including longer range capacity planning.
Ensure end-user communication is a priority for service outages, system upgrades, service improvements, service implementation, and service retirements.
Work directly with vendors, contractors and service providers, providing oversight and budget management.
Establish and enforce standards for change management, problem management and technical support, participating in the development and implementation of formalized policies and procedures.
Assist in managing the IT/S financial responsibilities including updating the budget and forecast based on direction from the Director and CIO.
Evaluate new technologies and platforms to determine alignment with Banff Centre business needs, while remaining flexible to business needs and changes.
Manage response to alerts and notifications of after-hours activity; be available after-hours as required.
Analyze and solve problems and make effective decisions. Escalate more complex matters to Director as needed.

Human Resources, Team Building and Interdivisional Cooperation

Foster an internal culture that maintains the highest standards for customer service, excellence of employees, participant and guest experience, and fiscal, operational, and organizational integrity.
Ensure a positive and safe work environment for all team members aligned with Banff Centre’s policies.
Maintain effective working relationships with team members, internal partners, customers, the union and other stakeholders.
Enable employees to function as a high performing team at all times, maintaining open communication, clear objectives and priorities, and a culture of positive behavioral intent that is consistent and in alignment with Banff Centre values and is welcoming and inclusive, supporting a diverse workforce.
Ensure team members represent Banff Centre to any stakeholders and constituents in an informed, helpful, and positive way, striving to increase t

Associate Director, IT/S

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Associate Director, IT/S

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