Remote Fixed Term Bilingual Senior Case Manager 18 month contract

Position Type:                     Full Time

Department:                       Patient Support Programs

Work Location:                   Canada

Work Arrangement:         Remote

Work Hours:                       Standard Business Hours, Monday to Friday, With flexibility for occasional 12 pm - 8pm shifts

Travel Required:                No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  

The Opportunity:

Reporting to the Associate Program Manager, the Bilingual Senior Case Manager is responsible for delivering high-level case management, training, and support services to a variety of programs and departments at Sentrex Health Solutions.

The Bilingual Senior Case Manager is responsible for managing all the aspects of the enrollment, reimbursement process, and service coordination for patients who have been prescribed the drug by health care practitioners. The Bilingual Senior Case Manager will provide drug coverage support to physicians and patients, follow up on submissions pertaining to obtaining coverage through private and provincial drug plans, ensure patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy. 

The Bilingual Senior Case Manager will be responsible for assisting with program training needs and help to develop and maintain required training. 

A Day in the Life (What you will do here):

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• Responsible for the timely enrollment of the patient into the Patient Support Program.
  
• Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
  
• Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
  
• Provides therapy guidelines/education on the program to manage patient and physician expectations.
  
• Collects information and conducts patient financial assessment eligibility based on program guidelines.
  
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
  
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
  
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level.
  
• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
  
• Fosters and promotes a spirit of teamwork while working with internal patient support teams.
  
• Acts a liaison and provides ongoing feedback to the Associate Program Manager based-on observations in the field and feedback from custom