3rd Level Support Analyst in Montreal

24 hours ago

Montreal, Quebec, Canada dormakaba International Holding AG Full-time
Drive technical excellence as a 3rd Level Support Analyst with dormakaba in Montreal. Focus on system-level analysis and troubleshooting of integrated security and access solutions across various environments. Dormakaba seeks a skilled 3rd Level Support Analyst for its Lodging/Managed Residential Product Development team. The ideal candidate will manage complex technical issues, perform in-depth analyses, and work closely with multiple teams to enhance product reliability. Your expertise will play a vital role in improving customer satisfaction through rapid problem resolution and continuous product improvements.

Key Responsibilities
• Conduct thorough system-level analysis of customer incidents
• Troubleshoot issues in cloud, mobile, and on-premises applications
• Diagnose network connectivity and deployment problems
• Develop and implement corrective solutions for technical issues
• Collaborate with cross-functional teams for escalated issue resolution

Requirements:
• 5+ years in technical support or systems engineering
• Experience with software-controlled hardware systems
• Strong IT knowledge in networking and cloud services
• Proven ability in cross-functional teamwork
• Fluent in English, with travel up to 5% Leverage your technical skills and experience to contribute significantly to dormakaba’s mission and enhance customer experiences.