IT Ops Specialist

AtFlexspring,youwillhavetheautonomyandflexibilitytotackleyourroleinawaythatisrightforyou.Wefosteralearningculturethatwillallowyoutodevelopnewskillsandprogressinyourcareer.

AboutFlexspring

FlexspringistheleadingexpertindataintegrationforHRapplications.WeworkwithvariousclientstobuildcustomizedintegrationsthatwillsolvetheirspecificHRbusinessneeds.

TheOpportunity

TheITOperationsroleistooverseetheconfiguration,deployment,anddailyoperationoftheinternalITsystemsandhardwareusedbythecompany’semployees.WhiletheCloudEngineeringteammanagestheinfrastructureforourcloud-basedsolution,theITOpsSpecialistisresponsiblefortheinternalcorporateenvironment.Thisrolefocusesonprovidingexceptionaltechnicalsupport,managingcorporatedevices(includingprovisioning),andensuringasecure,efficientITexperienceforallemployeesfromtheirfirstdaytotheirlast.

YourKeyResponsibilities

• ManagetheITonboardingandoffboardingprocesses,includingaccountcreation,licenseallocation,andaccessconfiguration.Ensuresecureaccessrevocationandhardwarerecoveryuponemployeedepartures.
• Configure,deploy,andmaintaincorporatelaptops(Windows,Linux,andMac),peripherals,andmobiledevicestoensureemployeeshavethetoolstheyneedtosucceed.
• AdministerGoogleWorkspaceandsupportGoogleWorkspaceusers
• AdministerOffice365andsupportusers(Teams,Outlook,etc)
• MaintainarigorousandaccurateinventoryofallcorporateITassetsandhardwarelifecycle.
• Actastheprimarypointofcontactforemployeetechnicalrequests(Helpdesk)usingJiraServiceManagement(JSM).Diagnoseandresolvehardware,software,andcorporatenetworkissuespromptlyandcourteously.
• AdministerJumpCloudforidentity,access,anddevicemanagementacrossbothPCandMacfleetstoautomatedevicesetup,policies,andOSupdates.
• EnforcecorporateendpointsecuritypoliciesandconductcontinuousauditingofalllaptopsusingElasticSecurityandElasticFleet,ensuringworkstationsremaincompliantwithcompanyITsecuritystandards.
• CreateandmaintaininternaluserguidesandITStandardOperatingProcedures(SOPs)withinConfluencetopromoteemployeeautonomyandteamknowledgesharing.
• Assistinmanagingon-siteITinfrastructure,suchasofficenetworking(Wi-Fi,VPNaccess)andconferenceroomA/Vequipment
• AssisttheCloudOpsteamwithvarioustaskswhenavailableandnecessary.
• Participateintheon-callteamrotationsduringoff-hours

WhatWeOffer

• Workfromhome.Enjoyflexiblehours.
• Competitivebasesalarywithunlimitedcommission
• Workwithcutting-edgetechnologyinthegrowingfieldofdataintegration.
• Ownyoursuccess:Receiveanattractivebasesalary,enjoyanempoweringworkculture,andapplyyourexpertisetomeaningfulwork.
• Expectexcellence:Collaborate,learn,andgrowwithahigh-performanceteam.
• Receiveadditionalstockcompensationinarapidlygrowingcompany.
• Supportandcoachingfromsomeofthemostengagingcolleaguesintheindustry

RequiredSkillsAndAttributes

• Bachelor'sdegreeorCollegeDiplomainInformationTechnology,ComputerSupport,orequivalentexperience.
• 2-3yearsofexperienceinatechnicalsupport,helpdesk,orcorporateIToperationsrole.
• Stronghands-onexperiencemanagingWindows,LinuxandmacOSoperatingsystemsinacorporateenvironment.
• PracticalexperienceworkingwiththeAtlassiansuite(Jira,JSM,Confluence)orotherplateformfortaskmanagement,ticketing,anddocumentation.
• Understandingofbasiccorporatenetworkingconcepts(TCP/IP,DNS,DHCP,VPN,Wi-Fi).
• Familiaritywithcloud-basedinfrastructureservices(AWSorequivalent)anddatabasemanagementsystems(RDS,MongoDB,Redis,Elasticetc).
• SolidunderstandingofcoreITsecurityprinciples,includingtheCIAtriad(Confidentiality,Integrity,Availability).
• Experienceimplementingendpointprotection,managingaccesscontrols,andpatchingsystemstomitigatevulnerabilities.
• Abilitytomonitorsystemsforsecurityanomalies,analyzealerts,andparticipateinincidentresponseprotocols.
• Familiaritywithphishingdefense,identityandaccessmanagement(IAM),andpasswordsecurityenforcement.
• Excellenttroubleshootingandproblem-solvingskills.
• Stronginterpersonalandcustomerserviceskills,withtheabilitytoeffectivelycommunicatetechnicalconceptstonon-technicalusers.
• StronginterestforAItoolsandhowtheycanbeusedtoimprovetheefficiencyoftheorganization’sservices

NicetoHave

• KnowledgeofITILbestpracticesforITServiceManagement.
• Familiaritywithautomationscripting(e.g.,PowerShell,Bash,Python)forautomatingroutineinternalITtasks.
• RelevantITcertifications(e.g.,CompTIAA+,Network+,orOS-specificcertifications).
• Familiaritywithcontainer-basedservices(Docker,Kubernetes,SwarmManager)
• Hands-on experience with device and identity management platforms. Specific experience with JumpCloudisastrongasset,butexperiencewithsimilartoolsisperfectlywelcome.
• Experiencewithendpointsecuritymonitoringandauditingtools(knowledgeofElas