Area Service Supervisor, Western Canada CPDI

Eaton’s Electrical sector is currently seeking a Area Service Supervisor, Western Canada CPDI to join our team. This position can be based at our Calgary, Edmonton, AB or Delta, BC facility and offers benefits from day one.

The expected annual salary range for this role is $93000 - $117000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do The Area Service Supervisor – Western Region is responsible for directing and coordinating CPDI (Critical Power Distribution Infrastructure) Service regional operations to achieve safety, customer service, sales, profitability, productivity and growth objectives. The role manages territory workload and resource capacity, including overtime, using Salesforce Field Service Lightning and other operational data to meet customer commitments while continually improving quality and service levels. As the window to the local market, the Area Service Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Service Supervisor is responsible for leading & developing their direct reports, field service electronics technicians, to drive top performance and world class customer support. At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

Essential Functions Responsibilities related to People collaboration;

Effectively manages a diverse and dispersed field-based workforce throughout the assigned region. Establishes clear expectations, provides ongoing coaching and feedback, and manages individual and team performance, including documented performance improvement and corrective action when expectations are not met. Demonstrates good corporate citizenship.

Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom-line profit objectives are met. Provide strategic direction to identify and develop prospective new customers.

Fosters an environment that promotes Eaton’s goals, philosophies, and encourages continuous improvement through participation and teamwork

Responsibilities related to Process, Continuous Improvement, and/or Development;

Embraces and assists in the deployment of all corporate initiatives such as Lean (ie. 5S), MESH, EBS

Work with the team to meet continuous improvement targets ie. Productivity, Quality, Safety

Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.

Uses operational dashboards and analytics to identify workload trends, capacity constraints, productivity gaps, overtime drivers and improvement opportunities; familiarity with Power BI, Excel or similar analytics tools is an asset.

Uses Salesforce Field Service Lightning to manage and prioritize team workload, service appointments, technician capacity, backlog and territory coverage, and reinforces timely and accurate system use by team members.

Responsibilities related to Operations and/or Development;

Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.

Develops forward-looking profit plans and accurate monthly forecasts to achieve regional revenue and profitability commitments. Responsible for budgeting and procurement of capital equipment, efficient execution of sales quotes, cost control, subcontractor leverage, inventory management, receivables, backlog conversion and project execution across the region.

Serves as the regional leadership escalation point for complex field, scheduling, safety and customer issues. Leads cross-functional response plans and travels to customer sites when leadership presence is required to support resolution and restore customer confidence.

Owns regional profitability and reviews financial and operational results regularly, taking timely recovery action where revenue, margin, cost, backlog or productivity performance is below plan.

Monitors and manages overtime, utilization and productivity; identifies root causes o