Business and Systems Advisor

2 hours ago

Montreal, Quebec, Canada CoFoMo Inc. Full-time

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Here's a brief overview of the tasks and responsibilities you'll have:

Provide functional and application support for site systems, including incident management, problem analysis, diagnosis of causes and coordination of their resolution;
Track, prioritize, and coordinate incidents, service requests, and evolution requests;
Perform required functional analyses and recommend appropriate fixes or solutions;
Collaborate with IT teams, vendors, and users to resolve application issues;
Participate in system maintenance, evolution and continuous improvement activities, including testing and release;
Administer system access, settings, and reference data;
Produce and maintain functional documentation, procedures and working methods;
Accompany users, provide the required support and contribute to training and knowledge transfer activities;
Contribute to the planning and execution of functional and integrated testing;
Follow up on patches, deliverables, and actions resulting from incidents or evolution work;
Produce analyses and performance indicators related to the quality of services and the stability of systems;
Identify operational irritants and recommend improvements to increase the reliability, performance, and efficiency of solutions;
Contribute to the prevention and resolution of recurring issues to improve the user experience.

The profile you are looking for is as follows:

Hold a bachelor's degree in a relevant field or equivalent experience;
Have a minimum of six (6) years of experience in functional and application support for information systems;
Demonstrate strong analytical, diagnosing and problem-solving skills;
Experience in incident management and coordination as well as in analyzing the causes of problems;
Master application systems, integrations, data flows and digital architectures;
Demonstrate leadership, autonomy, rigor and a strong spirit of collaboration;
Ability to quickly understand complex operational issues and propose appropriate solutions;
Use work and incident management tools in an Agile environment, such as Jira, Confluence or equivalent;
Experience in the maintenance, evolution and implementation of information systems;
Participate in the coordination or performance of functional tests;
Manage priorities in the context of multiple simultaneous requests;
Knowledge of planning and portfolio management tools such as Planisware and Primavera as well as the company's information systems and site activities (an asset);
Hold relevant certification or significant experience in an Agile or matrix environment (an asset);
Knowledge of the company's information systems and its value chain (an asset);
Knowledge of contract management in the construction industry.