Vice President, Operations

For over 35 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs. Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs. Safehaven serves individuals with disabilities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, and Aurora facilities, as well as client homes. Our Future

At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That’s why we are currently exploring opportunities to expand our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients. In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs. ROLE SUMMARY:

Reporting directly to the President and Chief Executive Officer (CEO), the Vice President, Operations is responsible for ensuring the efficient, effective and safe delivery of high-quality clinical care and administrative support services, including finance, human resources, information technology, purchasing and materials management, facilities management, strategy and system innovation. As the senior operations leader, the Vice President, Operations is accountable for driving operational excellence across both clinical and administrative functions. This role works in close partnership with the CEO and the senior leadership team, including the CFO, to achieve shared clinical, compliance and organizational goals across all Safehaven sites.

RESPONSIBILITIES:

Vision and Strategic Operational Execution

Leads the operationalization of strategic priorities for all functions, translating them into specific objectives ensuring clear alignment between strategy, operational planning and measurable outcomes. Note: the Philanthropy and Strategic partnership function is separate and reports directly to the President and CEO. Identifies emerging trends, system pressures and opportunities across healthcare, developmental services and community care, positioning Safehaven as an innovative and influential leader in the sector. Leads transformational change that strengthens service models, improves client and family experience, and enables sustainable growth and innovation. Ensures that clinical care, financial performance, resource utilization, human resource, strategy & system innovation and IT functions work in concert in the achievement of organizational goals and objectives. Operational Management

Provides executive leadership for all clinical, financial, administrative and operational functions, ensuring integrated, high-performing operations that support quality care, service excellence, fiscal stewardship and organizational resilience. Strengthens organizational structures, leadership accountabilities and service delivery models to meet current demands and support future growth. Establishes clear organizational goals and performance indicators, using data and evidence to monitor results, drive accountability and inform decision-making. Leads a strong, multi-functional senior leadership team, setting high expectations for performance, fostering professional development and ensuring succession readiness across key roles. Works in close concert with the finance leads to ensure the effectiveness and strategic alignment of the Finance function, which reports directly to the CFO for functional and technical expertise. Oversees the development workforce planning strategies that support recruitment, retention, engagement and the development of a capable and values-aligned workforce. Leverages digital innovation, technology, data analytics and emerging tools to improve access, quality, efficiency and the experience of clients, families and staff. Quality & Safety Assurance

Provides executive oversight for quality, patient safety, risk management and regulatory compliance, ensuring Safehaven consistently meets or exceeds applicable healthcare, licensing and accreditation standards. Ensures robust systems are in place to identify, assess and mitigate clinical, operational, legal and reputational risks, while promoting transparency and organizational learning. Drives excellence in care outcomes, quality performance and service standards, positioning Safehaven as a sector leader in complex care, safety and quality. Stakeholder Engagement and Systems Partnerships

Works in close partnership with CEO in building effective relationships with clients, families, staff, physicians, communit