Technical Support Specialist

Your day-to-day As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training materials.

This role is hybrid and requires in-office presence 3x per week. It is ideally based in Edmonton, Alberta, but is open to other locations.

This position reports to the Technical Support and Administration Manager.

Provide technical support to our Field Service Technicians and Distributors

Utilize the designated ticketing system to manage and prioritize incoming technical support requests within the established response time

Monitor the various databases and documentation related to the products (ex: ECB and APC)

Take charge of reporting and analyzing any equipment or product failures and recommend solutions (FRET, Diswant, Want)

Maintain a professional and positive relationship with distributors by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription

Ensure that all RMA requests are communicated to the relevant parties so that the parts can be shipped back to factory and inspected for analysis

Make use of knowledge bases and proprietary troubleshooting techniques to resolve customer’s technical issues in a timely and cost-effective manner

Document quality-related complaints from end users and enter them into the system (FRET, Diswant, Want)

Train and mentor Field Service Technicians, Sales Representatives and Customer Service and on our Business Portal

Participate in product and equipment training prior to implementation to ensure an ongoing knowledge base with Field Service Technicians and Distributors

Develop and implement a yearly training plan for the service department using available technologies and support

Maintain up-to-date knowledge on technical services and products within the industry

Support in other related tasks and projects

Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards

Your Skills And Experience

Strong air compressor knowledge, specifically on a technical basis (any Atlas Copco Compressor Technique product knowledge would be an asset)

Strong electrical diagnostic skills combined with some form of technical degree (engineering, technical diploma, or similar)

Experience communicating with customers and/or distributors

Strong computer literacy skills (software, windows, hardware set up)

Strong communication skills and collaborative spirit when working with our employees from all departments and our customers

Proven interest in providing training materials and facilitating quality training presentations to employees

Flexibility to travel within Canada when needed

Must maintain a driver’s license with a clean drivers abstract

Fluency in English is required in order to communicate with colleagues and customers outside of Quebec.

Your Compensation And Benefits At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

You Will Be Eligible To

Base salary + 10% annual performance bonus

Health Care, Dental, Life & Disability plan

24/7 Virtual Medical Consultations (Telus Health)

Company Pension Plan starting at up to 4.5%

3-weeks starting paid vacation, 5 sick day, 5 flex days, 1 floating holiday per year

Summer Friday Schedule from May to August

$600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.

35-hour work week with flexible working hours and work-from-home flexibility

Total tuition reimbursement for courses related to employment

Monthly Internet Reimbursement up to $60 per month

And much more…

Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leader