Bilingual SAP SuccessFactors Senior Analyst
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You Are:
An experienced SAP SuccessFactors professional with deep expertise in Employee Central (EC) who brings strong technical configuration skills and a proven ability to lead L2/L3 support and enhancement delivery. You are comfortable guiding teams, resolving complex system and integration issues, partnering with cross-functional stakeholders to drive stability and continuous improvement.
The Work:
- Lead day-to-day L2/L3 support for SAP SuccessFactors Employee Central (EC) and related modules
- Triage, troubleshoot, and resolve incidents and service requests within SLA
- Support key EC areas including workflows, role-based permissions (RBP), position and organizational management, job and personal information, time off, and alerts/notifications
- Configure and deliver enhancements using business rules, MDF objects, and data models
- Gather requirements and manage changes across Dev, Test, and Prod environments
- Monitor and troubleshoot integrations using SAP Integration Suite (CPI), APIs, and SFTP jobs
- Provide clear communication, status updates, and root cause analysis to stakeholders
- Lead and mentor team members while driving adherence to ITIL processes and continuous improvement
- This role requires being in the local office 3 days per week. Preferred location: Montreal, Canada
Here’s what you need:
- Minimum of 2+ years of experience in SAP SuccessFactors, with strong hands‑on expertise in Employee Central
- SAP SuccessFactors certification in EC is mandatory
- Minimum of 1-2 years of experience in a Team Lead or senior specialist role, supporting or leading L2/L3 operations
- Bachelor’s degree or equivalent (minimum 12 years’ work experience)
- Experience working in an ITIL-based support model (Incident, Problem, Change, Knowledge Management)
- Strong analytical, problem‑solving, and communications skills
- Bilingual English/French is required; English is required for this position as this role will be aligned to multi‑national teams where English is the common language across our Global Enterprise
Bonus points if:
- Exposure to HR system integrations (Payroll, IAM/Active Directory, Benefits, analytics platform)
- SAP SuccessFactors certification(s)
- Experience supporting global HR systems and compliance standards
Compensation: Accenture provides a reasonable range of compensation based on office location, role, skill set, and level of experience. Base pay range for this role (British Columbia/Ontario) is $27.16 to $51.20 per hour.
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