Payroll Supervisor
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About Us
Founded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses nationwide. Through its subsidiaries, including VensureHR, the company processes more than $19 billion in payroll and supports over 526,000 worksite employees.
Vensure offers a comprehensive suite of services, including:
- Payroll administration
- Medical and voluntary benefits
- Workers' compensation
- Risk management
- Human resources administration
By supporting a wide range of industries, Vensure helps small business owners manage HR functions cost-effectively, allowing them to focus on growth and profitability initiatives.
Position Summary
The Payroll POD Lead provides day-to-day operational leadership within an assigned Payroll POD, ensuring client payrolls are processed accurately, efficiently, and on time. This role serves as a key client contact while supporting Payroll Specialists, resolving payroll issues, and driving team performance.
Essential Duties and Responsibilities
- Ensure payroll is processed accurately and within established deadlines.
- Serve as the primary point of contact for assigned POD clients.
- Review processed payrolls and resolve payroll errors and discrepancies.
- Support Payroll Specialists and provide assistance as needed.
- Monitor the work of Payroll Specialists responsible for payroll data entry and payroll processing.
- Assist with payroll calculations, taxes, and deductions.
- Maintain clear, professional, and consistent communication with clients.
- Partner with the Quality Control team to process current-year and prior-year voids and correct posted payroll errors.
- Respond to payroll-related inquiries and service requests.
- Analyze payroll issues and provide timely, effective resolutions.
- Collaborate with VMC/VDR Payroll Supervisors to:
- Review Payroll Specialist performance
- Identify training needs
- Support employee coaching and development
- Evaluate existing payroll processes and recommend improvements.
- Work closely with the Payroll Manager to:
- Implement process enhancements
- Provide feedback on team performance
- Escalate client concerns when necessary
- Schedule and facilitate weekly POD team meetings and huddles.
Knowledge, Skills, and Abilities
- Self-motivated professional with the ability to work independently and maintain accountability.
- Ability to perform effectively in a fast-paced environment and meet strict deadlines.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Excellent interpersonal skills and the ability to collaborate effectively across departments.
- Strong verbal and written communication skills with the ability to tailor messaging to different audiences.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Demonstrated ability to exercise sound judgment and make informed decisions when addressing complex situations.
Education and Experience Required:
- High School Diploma or equivalent
- 2+ years of payroll experience
- Fluent in French/English
Preferred:
- PEO, ASO, and multi-state payroll experience
- Knowledge of HR Pyramid
- Knowledge of PrismHR
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