Remote Senior Account Manager
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About Northern
At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.
Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.
What We’re Looking For
We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit). You will own multi-year roadmaps, value realization, and executive alignment - while driving year-over-year revenue expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services.
You’ll lead end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive presence, strategic thinking, and actionable insight to every conversation. Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential.
This role carries quarterly revenue targets and high autonomy. You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity.
Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office works
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