Director of Customer Operations — Cloud Delivery Leader

9 hours ago

Toronto, Ontario, Canada Ericsson Full-time

Ericsson Canada Inc. is seeking a Director of Customer Operations to lead end-to-end operational excellence across Cloud Software & Services engagements in Canada.

The role reports to the Head of Operations CSS Canada and drives customer delivery performance, governance, profitability and cross-functional execution. You will partner with Customer Units, Sales, Delivery, PMO, Product and Business Operations to translate strategy into execution and drive predictable outcomes for CSS.