Remote Oracle HCM Consultant, Managed Services

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment. For over 15 years, ArcLight experts have provided guidance and direction to ensure our clients’ success. Our mission statement is simple: “Always make the right decision for the Customer.” Our people make this mission a reality – powered by their diverse backgrounds and experiences. As we continue to grow, we are looking for individuals who share our passion for transformation and change, and who are ready to help drive meaningful impact for clients through Oracle technology.

Our Cloud Solutions practice delivers transformative initiatives, aligning with complex, large-scale projects. You can be part of a team that defines the solution landscape and structures projects to enable flexibility, minimize risks and maximize gain.

We are seeking a motivated and detail‑oriented Oracle HCM Cloud Consultant to join ArcLight’s Customer Success / Managed Services team. This role focuses on providing responsive, high‑quality application support for clients’ production and non‑production environments. The Consultant is responsible for day‑to‑day troubleshooting, routine configuration, ticket resolution, and supporting system enhancements while learning and growing deeper expertise in Oracle HCM Cloud.

This is an excellent opportunity for someone who enjoys problem solving, supporting end users, and developing functional expertise across Oracle HCM Cloud modules.

Responsibilities

Application Support & Troubleshooting

• Provide remote functional support for Oracle HCM Cloud modules within assigned areas.

• Respond to and resolve customer support tickets, ensuring timely and accurate issue resolution.

• Troubleshoot application issues, document findings, and escalate complex problems to Senior Consultants as needed.

• Support business users by answering questions, providing guidance, and delivering basic end‑user training.

Configuration & Testing

• Perform routine configuration updates under established guidelines.

• Assist with testing activities for patches, quarterly updates, and new functionality.

• Document configuration changes, test results, and support procedures.

Process & System Monitoring

• Monitor assigned applications, analyze recurring issues, and document trends.

• Participate in efforts to improve application monitoring, automation, and internal support processes.

Project & Enhancement Support

• Support system upgrades, enhancements, and small-scale requests for new functionality.

• Assist with data validation, reporting updates, and interface troubleshooting.

• Collaborate with internal teams and Oracle Support to resolve issues.

Collaboration & Communication

• Maintain accurate records of customer interactions and ticket progress.

• Communicate status updates to clients and internal stakeholders.

• Work effectively in a remote environment with clients and peers

Qualifications

• 3+ years of experience in a consulting, HRIS, or application support role.

• Foundational experience in at least one major workstream below:

  • Workforce Management: Payroll, Time & Labor, Absence

  • Total Rewards: Benefits, Compensation, Incentive Compensation

• Understanding of HR processes and HR systems.

• Strong communication, interpersonal,