Technician, Field Service

Toronto 2 Gough Rd Markham, ON L3R6E8, CAN

Job Summary The AVI‑SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on‑site locations with the end goals of restoring functionality to our customers’ assets while delivering a world‑class Customer Service experience.

Essential Duties and Responsibilities

Read and interpret electronic schematics and architectural blueprints

Perform preventative maintenance visits to help maintain a stable client‑based system

Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans

Take responsibility to accurately complete job documentation as needed

Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability

Field service support of networked devices (Routers, IP Protocols, etc.)

Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts

Provide necessary training and support for next level service technicians

Provide end‑user client training as needed

Adhere to and understand health and safety standards for all phases of the job

Setup and troubleshoot various video codecs/video teleconferencing systems

Travel to various job sites required

Other duties assigned as needed

Skills and Abilities

Effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio, video and control

Ability to manage small to medium projects

Ability to solder & crimp connectors

Valid Driver’s License and a clean Driver's Abstract that meets AVI‑SPL driving standards

Education and/or Experience

Minimum of 1 – 3 years of audiovisual integration experience preferred

Formal education in Electronics or related field preferred

Minimum of a High School Diploma or equivalent preferred

Preferred external training:

Avixa (InfoComm) Quick Start to the Audio‑Visual Industry

Avixa (InfoComm) CTS General Certification

AMX Intro to Networking for AV Professionals

Crestron Professional Installation

Extron AV Associate Certification

Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports This position does not have direct reports.

Work Hours 40 hours - Mon – Fri, be flexible to work after hours and weekends when required. AVI‑SPL reserves the right to alter work hours and work location as deem necessary.

Equal Opportunity Employer AVI‑SPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal or provincial Human Rights law.