Manager, Software Engineering, Service Provider Operations

Want to lead engineers building software that helps pros get the job done and know exactly how their business is doing?

Then Jobber might be the place for you We’re looking for a Manager, Software Engineering to be part of our SP (Service Provider) Operations group, focused on helping Service Providers run their day‑to‑day operations efficiently and effectively.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work‑life harmony. Bring your dedication and passion to this job to fulfill your goals.

The teams

In this role, you will manage the engineering teams behind two of Jobber's most important domains, Jobs & Business Insights Teams as part of the greater SP Operations Group. The Jobs Team is at the heart of how service businesses operate, and we are constantly improving how service providers orchestrate work from start to finish so they can confidently deliver every job with quality. The Business Insights team shares the goal of empowering business owners to make smarter decisions by giving them real‑time visibility into the health and performance of their business. You will work alongside peers from Product Management, Design, and the rest of the Engineering Leadership team to ensure the tools we build help small businesses run more efficiently and grow with confidence.

The role

As a leader within the SP Operations group, you will manage the engineering teams to deliver high quality, on time while they grow and learn along the way. The SP Operations group's mission is to help Service Providers run their businesses as efficiently as possible. You will build the tools that support day‑to‑day operations—scheduling, crew management, job completion, and business health visibility—to enable small businesses to run smoothly.

Responsibilities

• Live and breathe performance facilitation. Work with your team(s) to help them master their craft while collaborating to build extraordinary experiences and systems.
• Be committed to the success of your people. Help them set goals, hold regular 1‑on‑1s, and provide constructive feedback and coaching to ensure team success.
• Develop a world‑class team alongside a world‑class organization. Participate in recruiting events and the hiring process, level up your internal team, and implement new processes to build a world‑class engineering department.
• Remove roadblocks and build guardrails. Work with other leaders to create and maintain an environment where people can rapidly produce top‑quality work that ultimately helps our customers succeed.
• Collaborate with other stakeholders across the business. Work closely with Product, Business Technology, and other Jobberinos to find the best solutions for small businesses.

Qualifications

• Track record as an established software engineer and leadership experience guiding a team in delivering quality software.
• Strong full‑stack technical background, including design and architectural experience. Deep knowledge of either Ruby on Rails or ReactJS is essential.
• Drive to succeed and deliver impactful projects on time, working with the team to find paths to success when delivery is uncertain.
• Ability to lead and teach your team to adapt to an agile environment, thinking critically and creatively to solve problems.
• Effective written and oral communication; transparent with your team and open to dialogue to support coaching conversations.
• Experience mentoring leaders and providing constructive feedback to direct reports, ensuring goals are met and exceeded.